Which works better for small vs large Salesforce AppExchange admins?

RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call typically suits early-stage and growth-mode teams based on its published review base (13 reviews). CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT?

Migration support varies by app and category. RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

RingEX by vs CTI Data Connector — Salesforce

RingEX by RingCentral vs CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

Side-by-side comparison · 24 data points

RingEX by RingCentral

4.3·13reviews

Sellers get integrated calling and SMS, automated call logging, and instant customer lookups to keep focus while eliminating app switching. Marketers can produce world-class webinars with ease with automated campaign creation, lead management, and more.

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	RingEX by RingCentral	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT
Tagline	“Sellers get integrated calling and SMS, automated call logging, and instant customer lookups to keep focus while eliminating app switching. Marketers can produce world-class webinars with ease with automated campaign creation, lead management, and more.”253 chars	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars
Description	1191 / 2000 chars60% used	1192 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	RingCentral, Inc.	Unaric

At a glance

8 metrics · auto-computed

Feature comparison between RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT
Metric	RingEX by RingCentral: Business Phone \| Webinar \| SMS \| Click-to-call	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT
Rating	4.3 ★	★ 5.0 ★
Total reviews	13	★ 156
Free plan	★ Yes	—
Pricing	free_to_install	paid
Pricing tiers	2 tiers	2 tiers
Listed features	4	★ 7
Languages	1 supported	16 supported
Listed since	Mar 2025	Aug 2011

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call offers a free tier (free_to_install) while CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT; mid-market and enterprise admins with specific feature requirements should evaluate both — RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call's 13-review base may include the workflow context that matches your specific use case better than CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	March 12, 2025	August 11, 2011

Last updated	—	—

3. Features

As listed by each developer

RingEX by RingCentral

RingCentral for Salesforce integrates both RingCentral EX and RingCentral for Webinar into Salesforce. This seamless integration creates time-saving, productivity-boosting workflows for sales and marketing.
In-App Calling: Using WebRTC technology, sellers can use RingCentral calling capabilities like call controls, inbound, and outbound calls without ever navigating away from Salesforce.
Automated screen pop: You’ll never have to ask a customer to hold while you look up their account again. Account records are automatically surfaced when you receive an inbound call, allowing you to service customers fast.
Campaign management for webinars: Follow up with webinar attendees fast! RingCentral for Salesforce’s Webinar integration automatically syncs key campaign data, enabling you to follow up with attendees while you’re still top of mind.

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	RingEX by RingCentral	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT
automated call logging	#1	Not ranked
sales teams	Not ranked	#1
call	Not ranked	#1
automated call	#2	Not ranked
telephony	Not ranked	#2

7. App details

Long-form description · keyword frequency

RingEX by RingCentral

RingCentral for Salesforce brings the best of RingEX and RingCentral Webinar into Salesforce so sellers and marketers can do their best work. With the integration, sellers get: Embedded dialing and SMS: Quit paying the toggle tax! Embed RingCentral’s telephony and SMS directly into Salesforce with click-to-dial and SMS in your CRM. Automated customer lookups: When you receive an inbound call, we instantly search your records and display the associated contact information. Disposition logging: Automatically log an HVS disposition, freeing your sellers from repetitive, low-value tasks. With the RingCentral Webinar for Salesforce integration, marketers get: Simplified management: Our direct data synchronization eliminates the need to download, clean, and upload webinar data into Salesforce. Automatic Campaign Creation: When you set up a webinar on RingCentral a corresponding Salesforce campaign springs to life. This automation ensures that marketing efforts are aligned and ready to capture every opportunity. Effortless Lead & Attendee Management: When someone registers to the minute they attend your webinar our system automatically adds them as leads and campaign members.

Top keywords

salesforce6×3.55%
ringcentral5×2.96%
webinar5×2.96%
campaign3×1.78%
sellers3×1.78%
sms3×1.78%
automatically2×1.18%
data2×1.18%
disposition2×1.18%
integration2×1.18%
management2×1.18%
marketers2×1.18%

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×

Frequently asked

Common questions about this comparison

Is RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT cheaper?

RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call is the cheaper option — it offers a free plan (free_to_install). CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the higher average rating (5.0★ from 156 reviews) compared to RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call (4.3★ from 13 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT holds the higher average rating (5.0★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT?

Both apps are one-click installs from the Salesforce AppExchange. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the deeper published review base (156 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

RingEX by RingCentral vs CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

RingEX by RingCentral

1. Listing metadata

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

RingEX by RingCentral · 5 changes

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT · 0 changes

7. App details

Frequently asked

Is RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT cheaper?

Which has better reviews, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT?

Should I choose RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT?

Which is faster to set up, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT?