Messaging Studio by 1440 | Add BYOC Channels Instagram, TikTok, and RCS
Messaging Studio by 1440 extends Salesforce Digital Engagement with BYOC messaging for Instagram, TikTok, Google RCS, Viber, X (Twitter), and KakaoTalk—alongside native channels like SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINE, and web chat. It connects every customer message, comment, and notification directly into Salesforce Digital Engagement, giving agents a single inbox to manage all conversations across marketing, sales, and service. Powered by Einstein and Agentforce AI, Messaging Studio automatically generates replies, suggests next best actions, deflects routine questions, and routes messages intelligently using Salesforce Omni-Channel. Teams work faster and smarter, responding in real time while keeping customers engaged through ongoing, personalized conversations that drive loyalty and revenue. Every interaction is tracked in Salesforce for full visibility into performance, sales attribution, and customer satisfaction.
Top keywords
- salesforce4×3.15%
- messaging3×2.36%
- conversations2×1.57%
- customer2×1.57%
- digital2×1.57%
- digital engagement2×1.57%
- engagement2×1.57%
- messages2×1.57%
- messaging studio2×1.57%
- sales2×1.57%
- salesforce digital2×1.57%
- salesforce digital engagement2×1.57%
Coveo - AI-Powered Search & Recommendations for Salesforce
Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.
Top keywords
- coveo5×3.65%
- content4×2.92%
- ai-powered3×2.19%
- answering3×2.19%
- generative3×2.19%
- generative answering3×2.19%
- agents2×1.46%
- ai-powered search2×1.46%
