Side-by-side comparison · 24 data points
Media Survey Solution offers a automated and user-friendly approach for collecting and analyzing customer feedback, allowing businesses to continually enhance their customer satisfaction strategies.
| Automated CSAT Survey | 123FormBuilder | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Build beautiful forms & surveys with drag & drop ease. Prefill forms dynamically with your existing Salesforce data. Highly secure, HIPAA-compliant and GDPR-ready. Collect data the smart way and integrate it bi-directionally with any Salesforce object.
| Metric | Automated CSAT Survey | 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object |
|---|---|---|
| Rating | 4.5 ★ | ★ 4.9 ★ |
| Total reviews | 8 | ★ 127 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Pricing tiers | — | 1 tier |
| Listed features | ★ 8 | 3 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 5 supported |
| Listed since | Sep 2023 | Mar 2017 |
Based on the data on this page, 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Automated CSAT Survey's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Automated CSAT Survey offers a free tier (free) while 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object has the larger user base (127 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Automated CSAT Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object; mid-market and enterprise admins with specific feature requirements should evaluate both — Automated CSAT Survey's 8-review base may include the workflow context that matches your specific use case better than 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Automated CSAT Survey audit • 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Automated CSAT Survey | 123FormBuilder |
|---|---|---|
| surveys | #17 | #5 |
| survey | #3 | #20 |
| survey builder | #25 | #5 |
| survey app | #16 | #25 |
| feedback form | #105 | #37 |
No tracked changes.
| Signal | Automated CSAT Survey | 123FormBuilder |
|---|---|---|
| Average rating | 4.5 ★ (8) | 4.9 ★ (127) |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +0 |
Automated CSAT Survey is the cheaper option — it offers a free plan (free). 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object has the higher average rating (4.9★ from 127 reviews) compared to Automated CSAT Survey (4.5★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object holds the higher average rating (4.9★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object has the deeper published review base (127 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Automated CSAT Survey typically suits early-stage and growth-mode teams based on its published review base (8 reviews). 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object typically suits early-stage and growth-mode teams based on its published review base (127 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Automated CSAT Survey and 123FormBuilder: Forms & Surveys, dynamically connected to any Salesforce object both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Automated CSAT Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
