Side-by-side comparison · 24 data points
Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.
| Box Sign - eSignature for Salesforce | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI | |
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Close deals faster with Box Sign. Automatically populate Salesforce fields into document templates, quickly send documents for signature, and easily track progress and status. Send unlimited number of documents for signature with Box Enterprise+ plan.
| Metric | Box Sign - eSignature for Salesforce | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 2 | ★ 1.3k |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | 5 | ★ 9 |
| Languages | 16 supported | 16 supported |
| Listed since | Nov 2023 | May 2016 |
Box Sign - eSignature for Salesforce edges out 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Box Sign - eSignature for Salesforce at paid, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Box Sign - eSignature for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Box Sign - eSignature for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's 1,277-review base may include the workflow context that matches your specific use case better than Box Sign - eSignature for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Box Sign - eSignature for Salesforce audit • 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit
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| Keyword | Box Sign - eSignature for Salesforce | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI |
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| contact | Not ranked | #4 |
| document sign | #10 | Not ranked |
| sign document | #10 | Not ranked |
| chatbot | Not ranked | #10 |
| sign | #13 | Not ranked |
Both Box Sign - eSignature for Salesforce and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI offer paid plans only. Box Sign - eSignature for Salesforce starts at paid; 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. Compare the per-tier features in the Pricing section above before committing.
Box Sign - eSignature for Salesforce has the higher average rating (5.0★ from 2 reviews) compared to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI (4.9★ from 1,277 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Box Sign - eSignature for Salesforce fits better if you prioritize rating consistency; 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Box Sign - eSignature for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (2 reviews). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI aligns more with early-stage and growth-mode stores (1,277 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Box Sign - eSignature for Salesforce and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Box Sign - eSignature for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.