Side-by-side comparison · 24 data points
| Customer E360 SMS | Conga Composer | Document generation and reporting for Salesforce made easy | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source.
| Metric | Customer E360 SMS | Conga Composer | Document generation and reporting for Salesforce made easy |
|---|---|---|
| Rating | — | 4.7 ★ |
| Total reviews | 0 | 950 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Pricing tiers | — | 1 tier |
| Listed features | 1 | ★ 9 |
| Languages | 1 supported | 16 supported |
| Listed since | Jul 2024 | Nov 2009 |
Based on the data on this page, Conga Composer | Document generation and reporting for Salesforce made easy is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Customer E360 SMS's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Customer E360 SMS offers a free tier (free) while Conga Composer | Document generation and reporting for Salesforce made easy starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (950 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Customer E360 SMS's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Conga Composer | Document generation and reporting for Salesforce made easy; mid-market and enterprise admins with specific feature requirements should evaluate both — Customer E360 SMS's 0-review base may include the workflow context that matches your specific use case better than Conga Composer | Document generation and reporting for Salesforce made easy's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Customer E360 SMS audit • Conga Composer | Document generation and reporting for Salesforce made easy audit
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| Last updated | — | — |
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| Keyword | Customer E360 SMS | Conga Composer | Document generation and reporting for Salesforce made easy |
|---|---|---|
| cloud | Not ranked | #1 |
| salesforce cloud | Not ranked | #1 |
| documents such | Not ranked | #1 |
| engagement | #3 | Not ranked |
| Signal | Customer E360 SMS | Conga Composer | Document generation and reporting for Salesforce made easy |
|---|---|---|
| Average rating | — | 4.7 ★ (950) |
| Rating distribution | 5— 4— 3— 2— 1— | 573% 418% 30% 20% 19% |
No reviews yet.
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi
Customer E360 SMS is the cheaper option — it offers a free plan (free). Conga Composer | Document generation and reporting for Salesforce made easy starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. Conga Composer | Document generation and reporting for Salesforce made easy does carry the larger published review base (950 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Conga Composer | Document generation and reporting for Salesforce made easy has the deeper published review base (950 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Customer E360 SMS typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode teams based on its published review base (950 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Great product for creating documents and customize We have been using composer for 7 years and it is very helping our business teams to generate documents as per programs basis and launch them in prod quickly. Great product with features to taggle along multiple formats.
Great user experience Very intuitive
It is a very useful product We have extensively used the product
Great App Great App easy to use and intuitive user interface
Migration support varies by app and category. Customer E360 SMS and Conga Composer | Document generation and reporting for Salesforce made easy both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Customer E360 SMS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
