Can I migrate data between Authenticx for Healthcare: AI Agent Assistance & Customer Insights and mDrafty | The First Email Service App in Salesforce 💌?

Migration support varies by app and category. Authenticx for Healthcare: AI Agent Assistance & Customer Insights and mDrafty | The First Email Service App in Salesforce 💌 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Authenticx for Healthcare: AI Agent Assistance & Customer Insights" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

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Authenticx for vs mDrafty | The First — Salesforce

Authenticx for Healthcare vs mDrafty | The First

Side-by-side comparison · 24 data points

Authenticx for Healthcare

No rating yet

Authenticx helps HLS teams unlock insights from conversations at scale. Live in minutes, agents see historical context, real-time guidance, and recommended next steps directly in Salesforce—improving patient experiences & operational efficiency.

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	Authenticx for Healthcare	mDrafty \| The First
Tagline	“Authenticx helps HLS teams unlock insights from conversations at scale. Live in minutes, agents see historical context, real-time guidance, and recommended next steps directly in Salesforce—improving patient experiences & operational efficiency.”245 chars	“⭐ 4.99 Rating - A Top-Rated Email App for Salesforce. Turn every customer email into complete, owned and actionable history on the right record. ✅ EAC & Email-to-Case Alternative ✅ Shared Inbox ✅ Email Visibility On Records ✅ Email Tracking & Management”253 chars
Description	1200 / 2000 chars60% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Authenticx	GOAT Email

At a glance

8 metrics · auto-computed

Feature comparison between Authenticx for Healthcare: AI Agent Assistance & Customer Insights and mDrafty | The First Email Service App in Salesforce 💌
Metric	Authenticx for Healthcare: AI Agent Assistance & Customer Insights	mDrafty \| The First Email Service App in Salesforce 💌
Rating	—	5.0 ★
Total reviews	0	76
Free plan	★ Yes	—
Pricing	free_to_install	paid
Pricing tiers	2 tiers	★ 4 tiers
Listed features	9	9
Languages	1 supported	16 supported
Listed since	Sep 2025	Apr 2021

Listed	September 18, 2025	April 8, 2021

Last updated	—	—

3. Features

As listed by each developer

Authenticx for Healthcare

Turn Conversations into Insights: Surface actionable insights from patient conversations to improve experiences, identify trends, and drive operational improvements.
Real-time Agent Assist: Empower agents with historical context, real-time guidance, and recommended next-best actions within Salesforce.
Live Agent Support: Agents can chat with our embedded knowledge bot, KBo, to ask questions during calls and receive guidance tailored to the customer.
Improve Agent Performance & CX: Empower agents with the tools they need to improve performance and deliver better patient experiences.
Seamless Salesforce Integration: Enhance your existing Salesforce workflows with real-time insights, embedded support, and post-call intelligence.
Purpose-Built for Healthcare: AI trained specifically on healthcare conversations—built to understand nuance, clinical language, and the complexity of patient experiences.
Secure, Compliant, Trusted: Designed for HIPAA-compliant environments with features like PII redaction, safety event detection and identification, and workflow escalations.
Proactive Risk Detection: Identify potential safety events and compliance issues early with automated detection, identification, and escalation.
Fast Time to Value: Deploy in minutes, no complex implementation or IT lift required.

mDrafty | The First

EMAIL-TO-CASE & EMAIL VISIBILITY ✔ Improve Email-to-Case Workflows ✔ Alternative to Einstein Activity Capture (EAC) ✔ Complete Email Visibility on Any Record ✔ Full Email Threads & Email History ✔ Email Tracking on Standard & Custom Objects ✔ Shared Inbox
ENHANCED EMAIL COMPOSER ✔ Auto Draft Emails ✔ Advanced Email Signatures ✔ Unlimited Daily Email Sending ✔ Enhanced Email Formatting ✔ Predefined Email Content ✔ Email Translation for Multilingual Teams ✔ Built-in Email Spell Check ✔ No Email Body Length
ADVANCED EMAIL THREAD MANAGEMENT ✔ Multi-Threads on all Objects and Records ✔ Smart Inbox Rules & Email Routing ✔ Automated Thread Labels & Categorization ✔ Automated Follow-Ups & Reminders ✔ Control Thread Visibility by Team or Role ✔ Shared Inbox Collab
SHARED INBOX & TEAM COLLABORATION ✔ Shared Mailbox Management ✔ Email Assignment & Ownership ✔ Queue-Based Communication ✔ Team Collaboration on Email Threads ✔ Customer Communication Tracking ✔ Unresolved Email Management ✔ Automated Email Routing
EMAIL TRACKING & REPORTING ✔ Email Activity Tracking ✔ Email Open & Click Tracking ✔ Email Performance Reporting ✔ Response Time Analytics ✔ Team Email Reporting ✔ Email Engagement Analytics ✔ Team Performance Metrics ✔ Customer Communication Analytics

Keyword	Authenticx for Healthcare	mDrafty \| The First
email	Not ranked	#1
email to case	Not ranked	#2
cases increase service	Not ranked	#2

7. App details

Long-form description · keyword frequency

Authenticx for Healthcare

Streamline complex patient conversations and elevate every interaction with AI purpose-built to understand the nuance of healthcare conversations. Authenticx in Salesforce delivers real-time, contextual support where agents need it most. Be live in minutes with Authenticx to empower agents with: - Historical context from past interactions, surfaced directly in Salesforce during calls - Real-time agent guidance based on live conversation cues and past patient friction points - Suggested next-best actions to reduce handle time and improve satisfaction - Embedded AI assistant that agents can engage with during conversations for patient-specific insights and support - Automated post-call summaries that identify key topics, detect safety events, and trigger next-step workflows, eliminating the need for manual documentation Whether it’s reducing unnecessary holds, eliminating time between calls, or improving the quality of each interaction, agents are equipped to move faster with more confidence. Beyond the call, Authenticx equips leaders with conversation intelligence and trend insights to surface barriers to care, flag compliance risks, and identify coaching opportunities—at scale.

Top keywords

agents4×2.41%
authenticx3×1.81%
conversations3×1.81%
ai2×1.20%
calls2×1.20%
conversation2×1.20%
during2×1.20%
eliminating2×1.20%
identify2×1.20%
insights2×1.20%
interaction2×1.20%
live2×1.20%

mDrafty | The First

Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial

Top keywords

email23×15.44%
activity4×2.68%
email-to-case4×2.68%
visibility4×2.68%
activity capture3×2.01%
capture3×2.01%
complete3×2.01%
complete email3×

Frequently asked

Common questions about this comparison

Is Authenticx for Healthcare: AI Agent Assistance & Customer Insights or mDrafty | The First Email Service App in Salesforce 💌 cheaper?

Authenticx for Healthcare: AI Agent Assistance & Customer Insights is the cheaper option — it offers a free plan (free_to_install). mDrafty | The First Email Service App in Salesforce 💌 starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Authenticx for Healthcare: AI Agent Assistance & Customer Insights or mDrafty | The First Email Service App in Salesforce 💌?

AppRanks cannot separate these two on rating, because neither publishes one. mDrafty | The First Email Service App in Salesforce 💌 does carry the larger published review base (76 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Authenticx for Healthcare: AI Agent Assistance & Customer Insights or mDrafty | The First Email Service App in Salesforce 💌?

Both apps are one-click installs from the Salesforce AppExchange. mDrafty | The First Email Service App in Salesforce 💌 has the deeper published review base (76 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Authenticx for Healthcare: AI Agent Assistance & Customer Insights typically suits early-stage and growth-mode teams based on its published review base (0 reviews). mDrafty | The First Email Service App in Salesforce 💌 typically suits early-stage and growth-mode teams based on its published review base (76 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Authenticx for Healthcare vs mDrafty | The First

Authenticx for Healthcare

1. Listing metadata

mDrafty | The First

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Authenticx for Healthcare · 0 changes

mDrafty | The First · 3 changes

7. App details

Frequently asked

Is Authenticx for Healthcare: AI Agent Assistance & Customer Insights or mDrafty | The First Email Service App in Salesforce 💌 cheaper?

Should I choose Authenticx for Healthcare: AI Agent Assistance & Customer Insights or mDrafty | The First Email Service App in Salesforce 💌?

Which is faster to set up, Authenticx for Healthcare: AI Agent Assistance & Customer Insights or mDrafty | The First Email Service App in Salesforce 💌?

Which works better for small vs large Salesforce AppExchange admins?

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Can I migrate data between Authenticx for Healthcare: AI Agent Assistance & Customer Insights and mDrafty | The First Email Service App in Salesforce 💌?