SnapCall . Visual AI
SnapCall brings Visual AI to Salesforce, turning customer images, videos and documents into structured data and automated actions. Analyze customer visuals: Automatically analyze visual evidence already attached to Salesforce cases, including images, videos and documents. When more evidence is needed, collect it through guided visual capture or live video assistance. Configure visual AI skills: Build AI Skills around your support procedures to understand visual content, identify relevant information and extract the structured data required for each use case. Turn visuals into actions: Send AI results directly back to Salesforce to update case data and trigger workflows. Automate eligible resolutions, route uncertain cases for human review, or give agents the visual context they need to make faster decisions. From visual evidence to resolution: SnapCall connects visual understanding to your existing Salesforce processes — helping customer service teams automate more cases while keeping human agents focused on situations that require their expertise.
Top keywords
- visual8×5.37%
- ai4×2.68%
- salesforce4×2.68%
- cases3×2.01%
- customer3×2.01%
- data3×2.01%
- evidence3×2.01%
- actions2×1.34%
- agents2×1.34%
- ai skills2×1.34%
- analyze2×1.34%
- automate2×1.34%
Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
