Can I migrate data between Certinia Customer Success Agent and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Migration support varies by app and category. Certinia Customer Success Agent and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Certinia Customer Success Agent" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Certinia Customer vs 360 SMS App for — Salesforce

Certinia Customer Success Agent vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Side-by-side comparison · 24 data points

Certinia Customer Success Agent

0.0·0reviews

Tired of wasting time on day-to-day operational tasks? Certinia’s Customer Success AI agent automates routine CSM activities like summarizing account data and updating playbooks so your team can focus on high-value work that builds stronger relationships.

Shopifyfree_to_install

Change

1. Listing metadata

Field-level data

	Certinia Customer Success Agent	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Tagline	“Tired of wasting time on day-to-day operational tasks? Certinia’s Customer Success AI agent automates routine CSM activities like summarizing account data and updating playbooks so your team can focus on high-value work that builds stronger relationships.”255 chars	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars
Description	806 / 2000 chars40% used	1162 / 2000 chars58% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	Certinia	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

9 metrics · auto-computed

Feature comparison between Certinia Customer Success Agent and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
Metric	Certinia Customer Success Agent	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Rating	—	4.9 ★
Total reviews	0	1.3k
Free plan	★ Yes	—
Pricing	free_to_install	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	6	★ 9
Languages	1 supported	16 supported
Listed since	Sep 2025	May 2016

AppRanks verdict

Generated from live data on this page

Based on the data on this page, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Certinia Customer Success Agent's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Certinia Customer Success Agent offers a free tier (free_to_install) while 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Certinia Customer Success Agent's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Certinia Customer Success Agent's 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Certinia Customer Success Agent audit • 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit

Listed	September 17, 2025	May 6, 2016

Last updated	—	—

3. Features

As listed by each developer

Certinia Customer Success Agent

INCREASES PRODUCTIVITY Save your team countless hours by automatically summarizing information, drafting content, organizing task lists, and updating playbooks. This frees up your team to focus on your customers."
ACCOUNT SUMMARY Quickly get any CSM up to speed on an account. The agent synthesizes customer data and past interactions into a single, unified summary with clear and actionable insights.
COMMUNICATIONS Compose draft messages for customer outreach on various topics, from intro emails to status updates. Get high-level executive summaries tailored for a business leader.
TASK MANAGEMENT Get a clear, step-by-step list of actionable tasks based on the account state or a playbook. You can modify or add new tasks as needed to keep your team focused.
VIEW & UPDATE PLAYBOOKS See the most relevant playbooks for a particular account and get a suggestion for the best one to use. Modify or update playbook details so your processes stay current and effective.
BUILT ON AGENTFORCE Secure your data with the Einstein Trust Layer. The agent uses topics and actions specific to your Certinia data and honors user permissions, giving you full control and peace of mind.

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Certinia Customer Success Agent	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
marketing	Not ranked	#1
sms and	Not ranked	#1
services automation	Not ranked	#1

9. App details

Long-form description · keyword frequency

Certinia Customer Success Agent

The Certinia Customer Success AI agent automates critical CSM tasks so your team can focus on high-value work. It’s built on three key pillars to help your team be more productive. Summarization & Content Generation - Automatically turn customer data into insights - Synthesize case notes and past interactions into a single, concise summary - Draft communications for your team including emails, status updates, and content for executive briefings Task Management - Create actionable tasks from customer data - Turn information into a clear to-do list - Ensure CSMs are always focused on the most important next steps Playbook Management - Update playbooks to keep your team on track - Modify playbook details like status and dates - Ensure standardized processes reflect your most effective strategies

Top keywords

team4×3.17%
customer3×2.38%
content2×1.59%
customer data2×1.59%
data2×1.59%
ensure2×1.59%
management2×1.59%
playbook2×1.59%
status2×1.59%
tasks2×1.59%
turn2×1.59%

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email

Frequently asked

Common questions about this comparison

Is Certinia Customer Success Agent or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI cheaper?

Certinia Customer Success Agent is the cheaper option — it offers a free plan (free_to_install). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Certinia Customer Success Agent or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

It depends on what you're optimizing for. Certinia Customer Success Agent fits better if you prioritize broader integrations; 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Certinia Customer Success Agent or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Certinia Customer Success Agent typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI aligns more with early-stage and growth-mode stores (1,277 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Certinia Customer Success Agent vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Certinia Customer Success Agent

1. Listing metadata

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Certinia Customer Success Agent · 0 changes

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

9. App details

Frequently asked

Is Certinia Customer Success Agent or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI cheaper?

Should I choose Certinia Customer Success Agent or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Which is faster to set up, Certinia Customer Success Agent or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Certinia Customer Success Agent and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?