Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution
Enhance agent efficiency and customer satisfaction with Diabolocom's features directly integrated into the Service Cloud Voice omnichannel widget. Thanks to our innovative cloud-based solution, we enable organizations worldwide to build brand loyalty and drive sales growth. We leverage our proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. Integrate AI-collected data directly into your CRM to analyze and enhance your customer relationship management with transcription, summarization, categorization, sentiment analysis, agent assist, quality monitoring, and more. Offer your Customer Service and Sales teams an efficient solution to handle all inbound and outbound interactions with our state-of-the-art dialer. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Access all your telephony within the Service Cloud Voice widget for easier agent workflow.
Top keywords
- customer5×3.13%
- agent3×1.88%
- efficient3×1.88%
- quality3×1.88%
- service3×1.88%
- voice3×1.88%
- ai2×1.25%
- cloud2×1.25%
- cloud voice2×1.25%
- data2×1.25%
- directly2×1.25%
- enhance2×1.25%
SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
