Agent Performance Survey
1. Automated Feedback Loop: This feature gathers customer feedback after resolving a case, providing insights that standard Salesforce features may not offer. 2. Enhanced Customer Engagement: Sending automated email notifications and reminders, ensures customers are engaged and contributes to a more interactive service experience. 3. Detailed Resolution Communication: Customers receive comprehensive resolution details via email from SRS, which gives a clear understanding of how their concerns were addressed, something standard Salesforce functionalities don't provide. 4. Case Reopening Handling: SRS efficiently manages case reopening by acknowledging and repeating the feedback process, ensuring customer concerns are promptly and professionally addressed. 5. Seamless Satisfaction Enhancement: SRS seamlessly enhances customer satisfaction within Salesforce by capturing and acting on feedback promptly.
Top keywords
- customer4×3.45%
- feedback4×3.45%
- case3×2.59%
- salesforce3×2.59%
- srs3×2.59%
- addressed2×1.72%
- automated2×1.72%
- case reopening2×1.72%
- concerns2×1.72%
- customers2×1.72%
- email2×1.72%
- promptly2×1.72%
CalendarAnything - Resource Allocation, Project Management, Campaign Management
CalendarAnything lets you visualize any Salesforce object with a date or time field while enabling self-scheduling and appointment booking directly within Salesforce—no external tools required. Build calendars for resource allocation, project management, campaigns, media planning, production workflows, field service, and more. Integration with Outlook, Google, Slack, and Zoom consolidates all your scheduling in one central location. CalendarAnything is industry-agnostic, enabling users to create customizable Salesforce calendars using any standard, custom, or external object. Overlay events, opportunities, and production schedules alongside your Outlook or Google calendars to avoid scheduling conflicts, like client calls overlapping personal obligations. Availability Scheduling integrates self-scheduling capabilities to optimize workflows. Allow resources to set availability for bookings or let customers book assets directly through your website or digital experience. All captured data flows into Salesforce for streamlined management Easy & Flexible: At-a-glance insights, in-place updates, and color-coded prioritization. Fully customizable and extensible with custom development.
Top keywords
- salesforce4×2.70%
- calendars3×2.03%
- scheduling3×2.03%
- availability2×1.35%
- calendaranything2×1.35%
- custom2×1.35%
- customizable2×1.35%
