Should I choose Support360 or Conga Composer | Document generation and reporting for Salesforce made easy?

AppRanks cannot separate these two on rating, because neither publishes one. Conga Composer | Document generation and reporting for Salesforce made easy does carry the larger published review base (950 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Support360 or Conga Composer | Document generation and reporting for Salesforce made easy?

Both apps are one-click installs from the Salesforce AppExchange. Conga Composer | Document generation and reporting for Salesforce made easy has the deeper published review base (950 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Support360 typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode teams based on its published review base (950 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Support360 and Conga Composer | Document generation and reporting for Salesforce made easy?

Migration support varies by app and category. Support360 and Conga Composer | Document generation and reporting for Salesforce made easy both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Support360" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Support360 vs Conga Composer | — Salesforce

Support360 vs Conga Composer | Document generation and reporting for Salesforce made easy

Name: Support360
Availability: OnlineOnly

Side-by-side comparison · 24 data points

Support360

No rating yet

Salesforce native application designed for Project Management Solutions. It is a centralized solution for managing projects and providing seamless resource workflow while leveraging Salesforce’s reporting, automation, and core functionalities.

salesforcefree

Change

1. Listing metadata

Field-level data

	Support360	Conga Composer \| Document generation and reporting for Salesforce made easy
Tagline	“Salesforce native application designed for Project Management Solutions. It is a centralized solution for managing projects and providing seamless resource workflow while leveraging Salesforce’s reporting, automation, and core functionalities.”243 chars	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars
Description	1003 / 2000 chars50% used	961 / 2000 chars48% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	BJIT Group	Conga

At a glance

8 metrics · auto-computed

Feature comparison between Support360 and Conga Composer | Document generation and reporting for Salesforce made easy
Metric	Support360	Conga Composer \| Document generation and reporting for Salesforce made easy
Rating	—	4.7 ★
Total reviews	0	950
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	6	★ 9
Languages	1 supported	16 supported
Listed since	Jan 2026	Nov 2009

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Conga Composer | Document generation and reporting for Salesforce made easy is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Support360's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Support360 offers a free tier (free) while Conga Composer | Document generation and reporting for Salesforce made easy starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (950 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Support360's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Conga Composer | Document generation and reporting for Salesforce made easy; mid-market and enterprise admins with specific feature requirements should evaluate both — Support360's 0-review base may include the workflow context that matches your specific use case better than Conga Composer | Document generation and reporting for Salesforce made easy's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Support360 audit • Conga Composer | Document generation and reporting for Salesforce made easy audit

Listed	January 20, 2026	November 10, 2009

Last updated	—	—

3. Features

As listed by each developer

Support360

🚀 PROJECT MANAGEMENT ─────────────────── ⭐ Multi-project management and tracking ⭐ Cross-project resource utilisation reporting ⭐ Project hierarchy with user stories, tickets, and tasks ⭐ Manager-only access controls for project creation
📋 TICKET MANAGEMENT ────────────────── ⭐ Email-to-Ticket automation ⭐ Visual status path with seamless updates ⭐ Automated approval workflows with email responses ⭐ Duplicate ticket detection and merging ⭐ Salesforce Chatter for collaboration
📊 AGILE SPRINT DASHBOARD ───────────────────── ⭐ Sprint planning with drag-and-drop backlog management ⭐ Kanban board with customizable swim lanes ⭐ Sprint velocity tracking and burndown charts ⭐ Real-time sprint progress monitoring
📅 GANTT CHART & TIMELINE ──────────────────── ⭐ Interactive project timeline visualisation ⭐ Task dependency management with critical path ⭐ Resource allocation across project timelines ⭐ Baseline vs. actual progress comparison
⏱️ RESOURCE MANAGEMENT ──────────────────── ⭐ Assign team members across multiple projects ⭐ Track and monitor team members' performance ⭐ 360 overview of utilisation with built-in capacity planning ⭐ Smart allocation system to manage resources
📈 ANALYTICS & REPORTING ──────────────────── ⭐ 360-degree view of project performance ⭐ Real-time ticket analytics and priority insights ⭐ Resource utilisation and capacity reports ⭐ Sprint velocity and team productivity metrics

Conga Composer | Document generation and reporting for Salesforce made easy

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Support360	Conga Composer \| Document generation and reporting for Salesforce made easy
your business	Not ranked	#1
documents such	Not ranked	#1
salesforce cloud	Not ranked	#1
gantt chart	#12	Not ranked

6. Quality signals

Reviews · velocity · latest sentiment

Signal	Support360	Conga Composer \| Document generation and reporting for Salesforce made easy
Average rating	—	4.7 ★ (950)
Rating distribution	5— 4— 3— 2— 1—	573% 418% 30% 20% 19%

5 latest reviews · each app

Support360

No reviews yet.

Conga Composer | Document generation and reporting for Salesforce made easy

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

7. App details

Long-form description · keyword frequency

Support360

Support360 is a fully native Salesforce AppExchange solution that unifies project management, task tracking, resource allocation, Service Cloud case management, Project Portfolio management, and email to Case—all within your CRM. It could be your Redmine and Jira alternative that manages your entire project lifecycle in one secure, integrated environment. Designed for IT teams, client services, and internal operations, Support360 empowers organisations to streamline workflows, foster collaboration, and deliver projects on time. Whether you're managing complex projects or handling customer cases through Salesforce Service Cloud, Support360 ensures your teams stay aligned and efficient, without ever leaving Salesforce. With powerful tools for milestone tracking, automated document generation, and live resource visibility, you gain full control over your operations in real time. Drive better outcomes, improve productivity, and simplify case management—all from within the Salesforce platform.

Top keywords

management4×2.96%
salesforce4×2.96%
case3×2.22%
project3×2.22%
support3603×2.22%
case management2×1.48%
cloud2×1.48%
operations2×1.48%
projects2×1.48%
resource2×1.48%
service2×1.48%
service cloud2×1.48%

Conga Composer | Document generation and reporting for Salesforce made easy

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send

Support360 vs Conga Composer | Document generation and reporting for Salesforce made easy

Support360

1. Listing metadata

Conga Composer | Document generation and reporting for Salesforce made easy

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is Support360 or Conga Composer | Document generation and reporting for Salesforce made easy cheaper?

Should I choose Support360 or Conga Composer | Document generation and reporting for Salesforce made easy?

Which is faster to set up, Support360 or Conga Composer | Document generation and reporting for Salesforce made easy?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Support360 and Conga Composer | Document generation and reporting for Salesforce made easy?

See full keyword rankings, install trends, and weekly alerts

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