Which has better reviews, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning has the higher average rating (4.9★ from 930 reviews) compared to NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI (2.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning has more onboarding documentation maturity (930 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning aligns more with early-stage and growth-mode stores (930 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Migration support varies by app and category. NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

NiCE CXone Agent vs Geopointe for — Salesforce

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI vs Geopointe for Salesforce

Side-by-side comparison · 24 data points

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

2.0·1reviews

Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.

Shopifypaid

Change

1. Listing metadata

Field-level data

	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Geopointe for Salesforce
Tagline	“Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. ”204 chars	“Geopointe is a Salesforce-native geolocation and territory planning solution that helps revenue teams turn strategy into execution by mapping accounts, leads, and opportunities directly in Salesforce. Click GET IT NOW for a FREE TRIAL.”236 chars
Description	1198 / 2000 chars60% used	1137 / 2000 chars57% used
Screenshots	—	—
Languages	nlenfrdeit+6 more	enfifrdeit+5 more
Platforms	Shopify	Shopify
Developer	NICE CXone

At a glance

9 metrics · auto-computed

Feature comparison between NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning
Metric	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning
Rating	2.0 ★	★ 4.9 ★
Total reviews	1	★ 930
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	11 supported	10 supported
Listed since	Feb 2024	May 2010

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI's 2.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI at paid, Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning has the larger user base (930 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning; mid-market and enterprise merchants with specific feature requirements should evaluate both — NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI's 1-review base may include the workflow context that matches your specific use case better than Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI audit • Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning audit

Listed	February 1, 2024	May 24, 2010

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Geopointe for Salesforce
your sales	Not ranked	#1
your field	Not ranked	#1
and data	Not ranked	#1

9. App details

Long-form description · keyword frequency

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NiCE CXone Agent Workspace for Salesforce Embedded gives your agents a 360-degree view of the customer, including insights into interactions across all channels. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.

Top keywords

agent5×2.94%
agents4×2.35%
customer4×2.35%
cxone3×1.76%
deploy3×1.76%
salesforce3×1.76%
agent efficiency2×1.18%
contact2×1.18%
customers2×1.18%
deploy maintain2×1.18%
efficiency2×1.18%
integrated2×1.18%

Geopointe for Salesforce

Salesforce mapping made actionable. Geopointe turns Salesforce data into clear geographic insight—so teams can plan smarter, execute faster, and continuously optimize field activity. SALES TEAMS ✔ Plan efficient routes and reduce windshield time ✔ Capture meeting details and activity directly in Salesforce ✔ Stay productive when plans change OPERATIONS & REVENUE OPERATIONS ✔ Manage territories and assignments at scale ✔ Analyze geographic performance trends ✔ Automate updates without manual work MARKETING & LEADERSHIP ✔ Build geo-targeted campaigns ✔ Identify optimal event locations GEOGRAPHIC INTELLIGENCE & MAPPING ✔ Map standard and custom Salesforce objects ✔ Search by proximity, radius, or custom shape ✔ Visualize trends with advanced filters and layers ✔ Use multi-point driving directions ✔ Apply custom markers and geographic boundaries ✔ Enrich analysis with U.S. Census demographics ✔ Support KML, KMZ, and GeoRSS overlays EXECUTIVE VISIBILITY ✔ Analyze performance and coverage by region ✔ Identify geographic gaps and growth opportunities Geopointe is fully Lightning-enabled and built natively on Salesforce.

Top keywords

geographic5×3.52%
salesforce5×3.52%
custom3×2.11%
activity2×1.41%
analyze2×1.41%
geopointe2×1.41%
identify2×1.41%
mapping2×1.41%
operations

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI vs Geopointe for Salesforce

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

1. Listing metadata

Geopointe for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI · 2 changes

Geopointe for Salesforce · 0 changes

9. App details

Frequently asked

Is NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning cheaper?

Which has better reviews, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Should I choose NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Which is faster to set up, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?