b+s Elevate | Webex vs Distribution Engine — Salesforce

b+s Elevate | Webex Contact Center for Salesforce Voice vs Distribution Engine

Side-by-side comparison · 24 data points

b+s Elevate | Webex Contact Center for Salesforce Voice

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b+s Elevate delivers a complete contact center solution built for Salesforce, powered by Webex. It seamlessly integrates voice, digital channels, and CRM data, providing agents with AI-enhanced tools for superior employee and customer experiences.

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1. Listing metadata

Field-level data

	b+s Elevate \| Webex Contact Center for Salesforce Voice	Distribution Engine
Tagline	“b+s Elevate delivers a complete contact center solution built for Salesforce, powered by Webex. It seamlessly integrates voice, digital channels, and CRM data, providing agents with AI-enhanced tools for superior employee and customer experiences.”247 chars	“Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce. Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.”250 chars
Description	780 / 2000 chars39% used	1188 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Bucher + Suter	NC Squared
Listed	September 9, 2024

At a glance

8 metrics · auto-computed

Feature comparison between b+s Elevate | Webex Contact Center for Salesforce Voice and Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.
Metric	b+s Elevate \| Webex Contact Center for Salesforce Voice	Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.
Rating	—	5.0 ★
Total reviews	0	138
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	6	★ 9
Languages	1 supported	1 supported
Listed since	Sep 2024	Feb 2013

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs b+s Elevate | Webex Contact Center for Salesforce Voice's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: b+s Elevate | Webex Contact Center for Salesforce Voice at paid, Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. has the larger user base (138 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. b+s Elevate | Webex Contact Center for Salesforce Voice's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.; mid-market and enterprise admins with specific feature requirements should evaluate both — b+s Elevate | Webex Contact Center for Salesforce Voice's 0-review base may include the workflow context that matches your specific use case better than Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: b+s Elevate | Webex Contact Center for Salesforce Voice audit • Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. audit

Last updated	—	—

3. Features

As listed by each developer

b+s Elevate | Webex Contact Center for Salesforce Voice

Experience a comprehensive Salesforce-native cloud contact center solution powered by Webex that seamlessly integrates voice, digital channels, and AI tools within Service Cloud Voice.
Optimize call routing with Cisco's intelligent system, ensuring customers reach the right agent at the right time for efficient issue resolution.
Empower agents with a unified interface, transforming them into super-agents focused on delivering exceptional customer experiences.
Benefit from b+s Connects, the exclusive integration between SCV and Webex Contact Center, the b+s Supervisor Management Console, and Bucher + Suter's unparalleled customer support for seamless operations, and straightforward contact center management.
Gain a 360-degree customer view by storing all interaction data, including calls, within Salesforce, providing deep insights into the complete customer journey.
Leverage Cisco's transcription services to power Salesforce Einstein features, like Next Best Action and Case Wrap-up recommendations.

Distribution Engine

🧠 Intelligent Lead Routing → No-code automated lead routing → Lead assignment rules in clicks, not Apex → Match leads by skill, workload or territory → Weighted round robin routing → Auto-dedupe and lead-to-account matching
🔀 Lead Assignment Distribution → Automate lead assignment across Salesforce → Round robin lead routing to keep distribution fair → Assign based on any Salesforce field → Account-based assignment for ABM
💼 Case Assignment Rules & SLA Management → No-code case assignment rules built in clicks → Automate case routing by priority, skill, availability → Track and enforce SLAs on every case → Auto-escalate overdue or breached cases
🔁 Round Robin Assignment → Fair, automatic round robin for Leads, Cases, and Opportunities → Weighted round robin - control rep record volume → Skip unavailable agents automatically → Works across any Salesforce object
🗺️ Territory Management → Define and manage territories inside Salesforce → Assign by geography, zip code, or region → Auto-stamp records with defined territories → Works with Salesforce Enterprise Territory Management

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	b+s Elevate \| Webex Contact Center for Salesforce Voice	Distribution Engine
lead assignment	Not ranked	#1
lead distribution	Not ranked	#1
lead routing	Not ranked	#1

7. App details

Long-form description · keyword frequency

b+s Elevate | Webex Contact Center for Salesforce Voice

b+s Elevate by Bucher + Suter is an AI-enhanced communication and contact center solution built for Salesforce, with Cisco Webex. It streamlines contact center operations and empowers agents to deliver personalized, omnichannel customer engagement across voice and digital platforms. Seamlessly integrating communication channels and customer data within Salesforce, b+s Elevate enables faster, tailored interactions with AI-driven insights and intelligent call routing. Built on Cisco’s leading security protocols, it ensures secure, compliant communication. With Bucher + Suter’s decades of customer service, contact center, and Cisco expertise, b+s Elevate simplifies operations, enhances collaboration, and delivers a unified customer service experience for peak efficiency.

Top keywords

customer4×3.85%
center3×2.88%
cisco3×2.88%
communication3×2.88%
contact3×2.88%
contact center3×2.88%
elevate3×2.88%
bucher2×1.92%
bucher suter2×1.92%
customer service2×1.92%
operations2×1.92%
salesforce2×1.92%

Distribution Engine

ROUTING & AUTOMATION 🔹 A Salesforce automation tool for Leads, Cases, Opportunities, and custom objects 🔹 Omni-channel routing across Sales Cloud and Service Cloud with availability-aware assignment LEAD MANAGEMENT & DATA QUALITY 🔹 Lead to account matching in Salesforce with deduplication - improve data quality before records reach a rep 🔹 Full audit trail and lead tracking on every routing decision SPEED TO LEAD 🔹 Instant assignment to reduce lead response time - auto-reassign stale or overdue records 🔹 Real-time speed-to-lead monitoring across every rep and team CASE MANAGEMENT & ESCALATION 🔹 Salesforce case management with automated triage, priority routing, and shift-based assignment 🔹 Escalation rules in Salesforce - auto-escalate and reassign before SLAs are breached BUILT FOR REVENUE OPERATIONS 🔹 A lead distribution tool for RevOps - configure and scale routing without developers 🔹 Works with Sales Cloud, Service Cloud, Revenue Cloud, and Financial Services Cloud THE ORIGINAL SALESFORCE LEAD ROUTING SOLUTION 🔹 Before Chili Piper, LeanData, Traction Complete & Ortoo Q-Assign 🔹 Benefit from our vast experience in Salesforce lead routing solutions

Top keywords

lead8×5.06%
routing7×4.43%
cloud6×3.80%
salesforce6×3.80%
assignment3×1.90%
management3×1.90%
automation2×1.27%
case2×1.27%

Frequently asked

Common questions about this comparison

Is b+s Elevate | Webex Contact Center for Salesforce Voice or Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. cheaper?

Both b+s Elevate | Webex Contact Center for Salesforce Voice and Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. offer paid plans only. b+s Elevate | Webex Contact Center for Salesforce Voice starts at paid; Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose b+s Elevate | Webex Contact Center for Salesforce Voice or Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.?

AppRanks cannot separate these two on rating, because neither publishes one. Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. does carry the larger published review base (138 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, b+s Elevate | Webex Contact Center for Salesforce Voice or Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.?

Both apps are one-click installs from the Salesforce AppExchange. Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. has the deeper published review base (138 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

b+s Elevate | Webex Contact Center for Salesforce Voice typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. typically suits early-stage and growth-mode teams based on its published review base (138 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

b+s Elevate | Webex Contact Center for Salesforce Voice vs Distribution Engine

b+s Elevate | Webex Contact Center for Salesforce Voice

1. Listing metadata

Distribution Engine

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

b+s Elevate | Webex Contact Center for Salesforce Voice · 0 changes

Distribution Engine · 1 changes

7. App details

Frequently asked

Is b+s Elevate | Webex Contact Center for Salesforce Voice or Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin. cheaper?

Should I choose b+s Elevate | Webex Contact Center for Salesforce Voice or Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.?

Which is faster to set up, b+s Elevate | Webex Contact Center for Salesforce Voice or Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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Can I migrate data between b+s Elevate | Webex Contact Center for Salesforce Voice and Distribution Engine: Lead Assignment & Opportunity Routing. Round Robin.?