b+s Elevate | Webex Contact Center for Salesforce Voice for Salesforce AppExchange
b+s Elevate | Webex Contact Center for Salesforce Voice is the #208 ranked agent productivity app on Salesforce, as a paid app, as of Jul 15, 2026.
b+s Elevate | Webex Contact Center for Salesforce Voice is a Salesforce AppExchange app by Bucher + Suter.
AppRanks data: b+s Elevate | Webex Contact Center for Salesforce Voice ranks #208 in Agent Productivity on Salesforce AppExchange, placing it in the top 68% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
b+s Elevate | Webex Contact Center for Salesforce Voice is a newly-listed Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Bucher + Suter — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About b+s Elevate | Webex Contact Center for Salesforce Voice
How b+s Elevate | Webex Contact Center for Salesforce Voice works
b+s Elevate by Bucher + Suter is an AI-enhanced communication and contact center solution built for Salesforce, with Cisco Webex. It streamlines contact center operations and empowers agents to deliver personalized, omnichannel customer engagement across voice and digital platforms.
Seamlessly integrating communication channels and customer data within Salesforce, b+s Elevate enables faster, tailored interactions with AI-driven insights and intelligent call routing. Built on Cisco’s leading security protocols, it ensures secure, compliant communication.
With Bucher + Suter’s decades of customer service, contact center, and Cisco expertise, b+s Elevate simplifies operations, enhances collaboration, and delivers a unified customer service experience for peak efficiency.
Key features
- Experience a comprehensive Salesforce-native cloud contact center solution powered by Webex that seamlessly integrates voice, digital channels, and AI tools within Service Cloud Voice.
- Optimize call routing with Cisco's intelligent system, ensuring customers reach the right agent at the right time for efficient issue resolution.
- Empower agents with a unified interface, transforming them into super-agents focused on delivering exceptional customer experiences.
- Benefit from b+s Connects, the exclusive integration between SCV and Webex Contact Center, the b+s Supervisor Management Console, and Bucher + Suter's unparalleled customer support for seamless operations, and straightforward contact center management.
- Gain a 360-degree customer view by storing all interaction data, including calls, within Salesforce, providing deep insights into the complete customer journey.
- Leverage Cisco's transcription services to power Salesforce Einstein features, like Next Best Action and Case Wrap-up recommendations.
Category rankings
As of Jul 15, 2026- Agent Productivity#208of 306Top 68%
- Customer Service#925of 1,110Top 84%
- Sales#1323of 1,713Top 78%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
b+s Elevate | Webex Contact Center for Salesforce Voice doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is b+s Elevate | Webex Contact Center for Salesforce Voice?
b+s Elevate | Webex Contact Center for Salesforce Voice is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2024. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Bucher + Suter.
Is b+s Elevate | Webex Contact Center for Salesforce Voice free?
b+s Elevate | Webex Contact Center for Salesforce Voice does not offer a permanent free plan on Salesforce. Pricing starts at 169, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses b+s Elevate | Webex Contact Center for Salesforce Voice?
b+s Elevate | Webex Contact Center for Salesforce Voice is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does b+s Elevate | Webex Contact Center for Salesforce Voice rank on Salesforce?
b+s Elevate | Webex Contact Center for Salesforce Voice currently sits at position #208 in the Agent Productivity category on Salesforce. That places it in the top 68% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does b+s Elevate | Webex Contact Center for Salesforce Voice integrate with?
b+s Elevate | Webex Contact Center for Salesforce Voice lists 5 integrations on its Salesforce marketplace page. The most prominent are Financial Services Cloud, Health Cloud, Government Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.