Send SMS, Text & vs GetFeedback: Surveys — Salesforce

GetFeedback vs Send SMS, Text & WhatsApp messages from Salesforce

Side-by-side comparison · 24 data points

GetFeedback

4.9·325reviews

SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more

salesforcepaid

Change

1. Listing metadata

Field-level data

	Send SMS, Text & WhatsApp messages from Salesforce	GetFeedback
Tagline	“Send SMS from Salesforce for mortgage leads, property enquiries, student communications, pharmacy notifications and hospital appointments. Send bulk WhatsApp messages from Salesforce, automate replies with Agentforce AI Agents and schedule follow-ups.”251 chars	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars
Description	1161 / 2000 chars58% used	1123 / 2000 chars56% used
Screenshots	—	—
Languages	arnlenfifr+12 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Application House Limited

At a glance

9 metrics · auto-computed

Feature comparison between Send SMS, Text & WhatsApp messages from Salesforce and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>
Metric	Send SMS, Text & WhatsApp messages from Salesforce	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>
Rating	—	4.9 ★
Total reviews	0	325
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	—
Listed features	★ 9	3
Review velocity (30d)	—	0 new
Languages	17 supported	16 supported
Listed since	Jul 2026	Feb 2014

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Send SMS, Text & WhatsApp messages from Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Send SMS, Text & WhatsApp messages from Salesforce at paid, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Send SMS, Text & WhatsApp messages from Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise admins with specific feature requirements should evaluate both — Send SMS, Text & WhatsApp messages from Salesforce's 0-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Send SMS, Text & WhatsApp messages from Salesforce audit • GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit

Listed	July 10, 2026	February 5, 2014

Last updated	—	—

3. Features

As listed by each developer

Send SMS, Text & WhatsApp messages from Salesforce

AI Agentforce & Human Takeover Send SMS from Salesforce using Agentforce AI Agents for sales and support enquiries. Send WhatsApp messages from Salesforce with automated AI responses, while Salesforce users can seamlessly take over conversations.
Send SMS, Text & WhatsApp Messages Send SMS messages from Salesforce with text, MMS and multimedia messaging. Send WhatsApp Messages from Salesforce and manage incoming and outgoing conversations. Send text messages from Salesforce from a record
Multi AI Agent Number Assignment Send text from Salesforce using multiple business numbers. Assign different phone numbers to different Agentforce AI Agents for mortgage teams, estate offices, admissions, pharmacy branches and hospital departments
Unified Messaging Inbox Send WhatsApp Messages from Salesforce & manage replies in Inbox. Mortgage applications, property viewings, student admissions, prescription queries & hospital appointments stay organised by record, channel & Agentforce AI Agent
Bulk, Automation & Scheduling Send bulk SMS from Salesforce for rate updates, property alerts, campus notices, prescription reminders and hospital updates. Send Automated sms from Salesforce using Flow or Trigger, and schedule recurring messages
Compliance, Control & Visibility Send bulk text messages from Salesforce with opt out controls, delivery status and message history. Support mortgage, real estate, student, pharmacy and hospital messaging while respecting Salesforce record access
Automated Messaging & AI Chatbots Send Automated sms messages from Salesforce with Agentforce AI chatbots for mortgage qualification, property enquiries, admissions questions, prescription queries, hospital appointments by AI agents can automation
Send Bulk SMS & Mass Text Send bulk SMS from Salesforce using Salesforce bulk text messaging and send bulk WhatsApp messages from Salesforce for mortgage campaigns, property listings, education open days, pharmacy services & hospital communication
SMS Scheduling & Text Automation Send automated text from Salesforce CRM using SMS, text message and WhatsApp APIs. Schedule messages for mortgage follow-ups, property viewings, student reminders, pharmacy collections and hospital appointments

GetFeedback

✔ Easy-to-use surveys built for speed and flexibility ✔ Pre-built templates, including: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES)
✔ Multichannel survey distribution: Web Link / Website Embed / Email / QR Code / Kiosk ✔ Collect feedback about your website and app
✔ Sync real-time response data into Salesforce ✔ Flexible Salesforce data mapping ✔ Robust analytics ✔ Brought to you by the team at SurveyMonkey

Keyword	Send SMS, Text & WhatsApp messages from Salesforce	GetFeedback
chatbot	#39	#119

7. Quality signals

Reviews · velocity · latest sentiment

Signal	Send SMS, Text & WhatsApp messages from Salesforce	GetFeedback
Average rating	—	4.9 ★ (325)
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+0
Reviews · last 90 days	—	+0

8. App details

Long-form description · keyword frequency

Send SMS, Text & WhatsApp messages from Salesforce

Send SMS from Salesforce for mortgage enquiries, appointment reminders Send text from Salesforce for property viewings, student communications and service updates Send WhatsApp messages from Salesforce for pharmacy notifications, hospital appointments Send SMS messages from Salesforce directly from standard & custom Salesforce records with SMS, MMS and multimedia messaging Send bulk SMS from Salesforce for mortgage campaigns, property listings & hospital communications Send bulk text from Salesforce for education open days, student updates & pharmacy services Send bulk WhatsApp messages from Salesforce for campaigns, reminders & customer engagement Send Automated SMS from Salesforce using Flow, Trigger & scheduled messaging Send automated text from Salesforce using Agentforce AI Agents for sales, support & student enquiries, with human takeover when needed Run SMS marketing & text message marketing from List Views, Reports & Campaigns Assign multiple phone numbers to multiple Agentforce AI Agents. Track message history, delivery status, opt-out preferences, attachments, notifications, sessions & audit activity directly in Salesforce

Top keywords

salesforce11×7.43%
send9×6.08%
sms6×4.05%
text4×2.70%
bulk3×2.03%
campaigns3×2.03%
messages3×2.03%
messages from salesforce3×2.03%
send bulk3×2.03%
sms from salesforce3×2.03%
student3×2.03%
text from salesforce3×2.03%

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights

Frequently asked

Common questions about this comparison

Is Send SMS, Text & WhatsApp messages from Salesforce or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> cheaper?

Both Send SMS, Text & WhatsApp messages from Salesforce and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> offer paid plans only. Send SMS, Text & WhatsApp messages from Salesforce starts at paid; GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Send SMS, Text & WhatsApp messages from Salesforce or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

AppRanks cannot separate these two on rating, because neither publishes one. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> does carry the larger published review base (325 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Send SMS, Text & WhatsApp messages from Salesforce or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Send SMS, Text & WhatsApp messages from Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

GetFeedback vs Send SMS, Text & WhatsApp messages from Salesforce

GetFeedback

1. Listing metadata

Send SMS, Text & WhatsApp messages from Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Send SMS, Text & WhatsApp messages from Salesforce · 7 changes

GetFeedback · 0 changes

7. Quality signals

8. App details

Frequently asked

Is Send SMS, Text & WhatsApp messages from Salesforce or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> cheaper?

Should I choose Send SMS, Text & WhatsApp messages from Salesforce or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Which is faster to set up, Send SMS, Text & WhatsApp messages from Salesforce or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Which works better for small vs large Salesforce AppExchange admins?

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