Send SMS, Text & vs Vonage for Service — Salesforce

Send SMS, Text & WhatsApp messages from Salesforce vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Side-by-side comparison · 24 data points

Send SMS, Text & WhatsApp messages from Salesforce

No rating yet

Send SMS from Salesforce for mortgage leads, property enquiries, student communications, pharmacy notifications and hospital appointments. Send bulk WhatsApp messages from Salesforce, automate replies with Agentforce AI Agents and schedule follow-ups.

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1. Listing metadata

Field-level data

	Send SMS, Text & WhatsApp messages from Salesforce	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Tagline	“Send SMS from Salesforce for mortgage leads, property enquiries, student communications, pharmacy notifications and hospital appointments. Send bulk WhatsApp messages from Salesforce, automate replies with Agentforce AI Agents and schedule follow-ups.”251 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	1161 / 2000 chars58% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	arnlenfifr+12 more	en
Platforms	Salesforce	Salesforce
Developer	Application House Limited	Vonage

At a glance

8 metrics · auto-computed

Feature comparison between Send SMS, Text & WhatsApp messages from Salesforce and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Metric	Send SMS, Text & WhatsApp messages from Salesforce	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Rating	—	4.9 ★
Total reviews	0	1k
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	9	9
Languages	17 supported	1 supported
Listed since	Jul 2026	May 2010

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Send SMS, Text & WhatsApp messages from Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Send SMS, Text & WhatsApp messages from Salesforce at paid, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Send SMS, Text & WhatsApp messages from Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT); mid-market and enterprise admins with specific feature requirements should evaluate both — Send SMS, Text & WhatsApp messages from Salesforce's 0-review base may include the workflow context that matches your specific use case better than Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Send SMS, Text & WhatsApp messages from Salesforce audit • Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit

Listed	July 10, 2026	May 22, 2010

Last updated	—	—

3. Features

As listed by each developer

Send SMS, Text & WhatsApp messages from Salesforce

AI Agentforce & Human Takeover Send SMS from Salesforce using Agentforce AI Agents for sales and support enquiries. Send WhatsApp messages from Salesforce with automated AI responses, while Salesforce users can seamlessly take over conversations.
Send SMS, Text & WhatsApp Messages Send SMS messages from Salesforce with text, MMS and multimedia messaging. Send WhatsApp Messages from Salesforce and manage incoming and outgoing conversations. Send text messages from Salesforce from a record
Multi AI Agent Number Assignment Send text from Salesforce using multiple business numbers. Assign different phone numbers to different Agentforce AI Agents for mortgage teams, estate offices, admissions, pharmacy branches and hospital departments
Unified Messaging Inbox Send WhatsApp Messages from Salesforce & manage replies in Inbox. Mortgage applications, property viewings, student admissions, prescription queries & hospital appointments stay organised by record, channel & Agentforce AI Agent
Bulk, Automation & Scheduling Send bulk SMS from Salesforce for rate updates, property alerts, campus notices, prescription reminders and hospital updates. Send Automated sms from Salesforce using Flow or Trigger, and schedule recurring messages
Compliance, Control & Visibility Send bulk text messages from Salesforce with opt out controls, delivery status and message history. Support mortgage, real estate, student, pharmacy and hospital messaging while respecting Salesforce record access
Automated Messaging & AI Chatbots Send Automated sms messages from Salesforce with Agentforce AI chatbots for mortgage qualification, property enquiries, admissions questions, prescription queries, hospital appointments by AI agents can automation
Send Bulk SMS & Mass Text Send bulk SMS from Salesforce using Salesforce bulk text messaging and send bulk WhatsApp messages from Salesforce for mortgage campaigns, property listings, education open days, pharmacy services & hospital communication
SMS Scheduling & Text Automation Send automated text from Salesforce CRM using SMS, text message and WhatsApp APIs. Schedule messages for mortgage follow-ups, property viewings, student reminders, pharmacy collections and hospital appointments

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Send SMS, Text & WhatsApp messages from Salesforce	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
chatbot	#38	#42

7. App details

Long-form description · keyword frequency

Send SMS, Text & WhatsApp messages from Salesforce

Send SMS from Salesforce for mortgage enquiries, appointment reminders Send text from Salesforce for property viewings, student communications and service updates Send WhatsApp messages from Salesforce for pharmacy notifications, hospital appointments Send SMS messages from Salesforce directly from standard & custom Salesforce records with SMS, MMS and multimedia messaging Send bulk SMS from Salesforce for mortgage campaigns, property listings & hospital communications Send bulk text from Salesforce for education open days, student updates & pharmacy services Send bulk WhatsApp messages from Salesforce for campaigns, reminders & customer engagement Send Automated SMS from Salesforce using Flow, Trigger & scheduled messaging Send automated text from Salesforce using Agentforce AI Agents for sales, support & student enquiries, with human takeover when needed Run SMS marketing & text message marketing from List Views, Reports & Campaigns Assign multiple phone numbers to multiple Agentforce AI Agents. Track message history, delivery status, opt-out preferences, attachments, notifications, sessions & audit activity directly in Salesforce

Top keywords

salesforce11×7.43%
send9×6.08%
sms6×4.05%
text4×2.70%
bulk3×2.03%
campaigns3×2.03%
messages3×2.03%
messages from salesforce3×2.03%
send bulk3×2.03%
sms from salesforce3×2.03%
student3×2.03%
text from salesforce3×2.03%

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×

Frequently asked

Common questions about this comparison

Is Send SMS, Text & WhatsApp messages from Salesforce or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) cheaper?

Both Send SMS, Text & WhatsApp messages from Salesforce and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) offer paid plans only. Send SMS, Text & WhatsApp messages from Salesforce starts at paid; Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Send SMS, Text & WhatsApp messages from Salesforce or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

AppRanks cannot separate these two on rating, because neither publishes one. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) does carry the larger published review base (1,044 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Send SMS, Text & WhatsApp messages from Salesforce or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Both apps are one-click installs from the Salesforce AppExchange. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the deeper published review base (1,044 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Send SMS, Text & WhatsApp messages from Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Send SMS, Text & WhatsApp messages from Salesforce vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Send SMS, Text & WhatsApp messages from Salesforce

1. Listing metadata

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Send SMS, Text & WhatsApp messages from Salesforce · 7 changes

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

7. App details

Frequently asked

Is Send SMS, Text & WhatsApp messages from Salesforce or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) cheaper?

Should I choose Send SMS, Text & WhatsApp messages from Salesforce or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Which is faster to set up, Send SMS, Text & WhatsApp messages from Salesforce or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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