Annex Cloud Loyalty vs Zonka Feedback — Salesforce

Zonka Feedback vs Annex Cloud Loyalty Cartridge for B2C Commerce

Side-by-side comparison · 24 data points

Zonka Feedback

5.0·2reviews

Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.

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1. Listing metadata

Field-level data

	Annex Cloud Loyalty Cartridge for B2C Commerce	Zonka Feedback
Tagline	“Annex Cloud’s Loyalty Experience Platform™ combines best-in-class loyalty management with powerful engagement and communication modules, enabling enterprises to connect, engage and grow customer relationships at scale.”218 chars	“Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.”254 chars
Description	1103 / 2000 chars55% used	1195 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	Annex Cloud

At a glance

8 metrics · auto-computed

Feature comparison between Annex Cloud Loyalty Cartridge for B2C Commerce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT
Metric	Annex Cloud Loyalty Cartridge for B2C Commerce	Zonka Feedback: Surveys and Feedback for Salesforce \| Measure NPS, CES & CSAT
Rating	—	5.0 ★
Total reviews	0	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	16 supported	17 supported
Listed since	Feb 2023	Jan 2023

Listed	February 17, 2023	January 13, 2023

Last updated	—	—

3. Features

As listed by each developer

Annex Cloud Loyalty Cartridge for B2C Commerce

The pressure is on to collect first-party data. Annex Cloud’s Loyalty Experience Platform delivers robust first-party loyalty data at scale, along with plenty of ways to personalize touchpoints across the entire customer journey.
Enterprise loyalty typically demands complex integration, custom development and advanced program management. That's what Annex Cloud does best—including integrating with ERPs, CRMs, POS, accounting, third-party social and advocacy tools, and more.
63% of companies don’t know who their best customers are. Annex Cloud delivers advanced data management and analysis tools, plus flexible engagement and communication modules to create meaningful interactions and reward behaviors that drive growth.

Zonka Feedback

NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
Easy-to-Use No Code Survey Builder ✔️ Build and customize surveys with a drag-and-drop builder. ✔️Add logic, skip patterns, and pre-fill questions with Salesforce data without developer assistance.
Omnichannel Feedback Collection ✔️ Send surveys via email, SMS, and WhatsApp. ✔️ Trigger surveys automatically from any Salesforce event and collect customer feedback across every channel and touchpoint.
Digital & In-App Feedback ✔️ Capture feedback on your website, inside your product, and in-app. ✔️ Embed surveys as popups, widgets, or exit-intent forms for contextual, in-the-moment feedback collection.
AI Sentiment Analysis & Signals ✔️ Automatically detect sentiment, urgency, and churn signals across open-text responses. ✔️ Identify how customers feel beyond the score at scale, across every response.
Thematic Analysis & Key Drivers ✔️ Surface recurring themes and key drivers behind NPS, CSAT & CES scores with AI-powered thematic analysis. ✔️ Pinpoint what's causing friction across the customer journey.
Trigger Surveys on Case Closure ✔️ Auto-send feedback surveys when a Salesforce case closes. ✔️ Trigger follow-up workflows, alerts, and tasks based on response and automate customer feedback collection at every service touchpoint.
Location, Agent & CX Analytics ✔️ Monitor customer satisfaction across locations, teams, and individual agents. ✔️ Role-based dashboards deliver the relevant metrics to CX leaders, support managers, and frontline teams.
Real-Time Salesforce Sync & Data Mapping ✔️ Map survey responses to any standard or custom Salesforce object in real time. ✔️ Build 360-degree customer profiles by combining feedback data with existing CRM records automatically.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Annex Cloud Loyalty Cartridge for B2C Commerce	Zonka Feedback
feedback surveys	Not ranked	#1
customer feedback	Not ranked	#1
csat ces	Not ranked	#1
advocates	#6	Not ranked
highly	#11	Not ranked

6. App details

Long-form description · keyword frequency

Annex Cloud Loyalty Cartridge for B2C Commerce

Annex Cloud, powered by the highly configurable Loyalty Experience Platform™, is Saas loyalty program management for organizations with sophisticated marketing strategies. Configure easily and seamlessly manage loyalty activities that motivate customer behavior across the entire customer journey – from awareness to purchase to retention, loyalty, and advocacy. - Create or enhance your loyalty program to more effectively engage with customers, execute integrated campaigns within minutes, and motivate customers to engage and spend by: - Collecting unlimited zero- and first-party attributes with consent using highly configurable progressive profiling. - Delivering meaningful experiences by incorporating omnichannel experiences including gamification, action series, milestones, and more. - Encouraging members to share on social media, participate in surveys, quizzes, and contests, and provide ratings & reviews. Together, Annex Cloud and Salesforce help marketers achieve better outcomes: Gain new customers cost-effectively by incentivizing referrals and customers advocating for your brand.

Top keywords

loyalty5×3.52%
customers4×2.82%
annex2×1.41%
annex cloud2×1.41%
cloud2×1.41%
configurable2×1.41%
customer2×1.41%
engage2×1.41%
experiences2×1.41%
highly2×1.41%
highly configurable2×1.41%
loyalty program2×1.41%

Zonka Feedback

Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce. CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce

Top keywords

feedback5×2.99%
salesforce5×2.99%
responses4×2.40%
customer3×1.80%
surveys3×1.80%
ai2×1.20%
analysis2×1.20%
automatically2×1.20%

Frequently asked

Common questions about this comparison

Is Annex Cloud Loyalty Cartridge for B2C Commerce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Both Annex Cloud Loyalty Cartridge for B2C Commerce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT offer paid plans only. Annex Cloud Loyalty Cartridge for B2C Commerce starts at paid; Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Annex Cloud Loyalty Cartridge for B2C Commerce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

AppRanks cannot separate these two on rating, because neither publishes one. Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT does carry the larger published review base (2 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Annex Cloud Loyalty Cartridge for B2C Commerce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Both apps are one-click installs from the Salesforce AppExchange. Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT has the deeper published review base (2 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Annex Cloud Loyalty Cartridge for B2C Commerce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Zonka Feedback vs Annex Cloud Loyalty Cartridge for B2C Commerce

Zonka Feedback

1. Listing metadata

Annex Cloud Loyalty Cartridge for B2C Commerce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Annex Cloud Loyalty Cartridge for B2C Commerce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Should I choose Annex Cloud Loyalty Cartridge for B2C Commerce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Which is faster to set up, Annex Cloud Loyalty Cartridge for B2C Commerce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Which works better for small vs large Salesforce AppExchange admins?

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