Call Center Agent Analytics
The Accelerator for Call Center Analytics allows customer contact center administrators to manage their customers' experiences--and their call center operations. This dashboard provides managers with insights into the needs of customers and the reasons and times that they call; performance of agents; and at-risk customers, so that they can identify and remediate customer issues, make sure the right agents are working at the right times, and make sure that their staff have the right skills to deliver a great customer experience. This Accelerator, which is based on customer deployments and projects, is powered by Tableau's own Call Center data from the Call Center Accelerator: the data models are based on common data models for call centers, and while this Accelerator may use the same data as Tableau's own, it's designed to show users who are newer to Tableau how they can get immediate value from Tableau, meet business needs rapidly, and progress on their journey of data democratization and discoverability.
Top keywords
- call6×3.75%
- center5×3.13%
- data5×3.13%
- accelerator4×2.50%
- call center4×2.50%
- customer4×2.50%
- agents2×1.25%
- customers2×1.25%
- data models2×1.25%
- models2×1.25%
- own2×1.25%
- sure2×1.25%
SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
