Smartling for Salesforce Service Cloud | AI-powered Translation
The Smartling translation integration for Salesforce Service Cloud enables global organizations to deliver world-class, multilingual customer support directly within the Service Console. This powerful integration connects Salesforce Service Cloud to the Smartling platform, eliminating the need for agents to use external translation tools. The solution provides two core capabilities to streamline global service: real-time chat translation for instant communication with customers across languages, and on-demand case translation to quickly process support tickets. Agents can initiate machine translation for fast responses. By utilizing Smartling's AI feature set, the integration ensures brand consistency across all support channels while simultaneously reducing translation costs and improving agent efficiency. This allows support teams to scale their global reach without proportional increases in staffing or complexity.
Top keywords
- translation6×5.00%
- service4×3.33%
- support4×3.33%
- global3×2.50%
- integration3×2.50%
- agents2×1.67%
- cloud2×1.67%
- salesforce2×1.67%
- salesforce service2×1.67%
- salesforce service cloud2×1.67%
- service cloud2×1.67%
- smartling2×1.67%
CalendarAnything - Resource Allocation, Project Management, Campaign Management
CalendarAnything lets you visualize any Salesforce object with a date or time field while enabling self-scheduling and appointment booking directly within Salesforce—no external tools required. Build calendars for resource allocation, project management, campaigns, media planning, production workflows, field service, and more. Integration with Outlook, Google, Slack, and Zoom consolidates all your scheduling in one central location. CalendarAnything is industry-agnostic, enabling users to create customizable Salesforce calendars using any standard, custom, or external object. Overlay events, opportunities, and production schedules alongside your Outlook or Google calendars to avoid scheduling conflicts, like client calls overlapping personal obligations. Availability Scheduling integrates self-scheduling capabilities to optimize workflows. Allow resources to set availability for bookings or let customers book assets directly through your website or digital experience. All captured data flows into Salesforce for streamlined management Easy & Flexible: At-a-glance insights, in-place updates, and color-coded prioritization. Fully customizable and extensible with custom development.
Top keywords
- salesforce4×2.70%
- calendars3×2.03%
- scheduling3×2.03%
- availability2×1.35%
- calendaranything2×1.35%
- custom2×1.35%
- customizable2×1.35%
