Smartling for Salesforce Service Cloud | AI-powered Translation for Salesforce AppExchange
By Smartling
Smartling for Salesforce Service Cloud | AI-powered Translation is the #203 ranked collaboration app on Salesforce, with a free plan available, as of Sep 13, 2026.
Smartling for Salesforce Service Cloud | AI-powered Translation is a Salesforce AppExchange app by Smartling.
AppRanks data: Smartling for Salesforce Service Cloud | AI-powered Translation ranks #203 in Collaboration on Salesforce AppExchange, placing it in the top 51% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Smartling for Salesforce Service Cloud | AI-powered Translation is a newly-listed Salesforce app with a limited review volume. It is listed in the Collaboration category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Smartling — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Smartling for Salesforce Service Cloud | AI-powered Translation
How Smartling for Salesforce Service Cloud | AI-powered Translation works
The Smartling translation integration for Salesforce Service Cloud enables global organizations to deliver world-class, multilingual customer support directly within the Service Console. This powerful integration connects Salesforce Service Cloud to the Smartling platform, eliminating the need for agents to use external translation tools.
The solution provides two core capabilities to streamline global service: real-time chat translation for instant communication with customers across languages, and on-demand case translation to quickly process support tickets. Agents can initiate machine translation for fast responses. By utilizing Smartling's AI feature set, the integration ensures brand consistency across all support channels while simultaneously reducing translation costs and improving agent efficiency. This allows support teams to scale their global reach without proportional increases in staffing or complexity.
Key features
- Real-Time Chat Translation: Provides instant, two-way translation for Live Agent and Messaging sessions.
- In-Console Case Translation: Agents request and receive translated cases without ever leaving the Service Console.
- Boost Agent Efficiency: Eliminate copying and pasting into external translation tools, speeding up response times.
- Seamless Service Cloud Integration: Deploys as a native Managed Package within your Salesforce environment.
- Support All Languages: Easily scale support to any language pairing managed in your Smartling account.
- Centralized Terminology: Enforces brand voice consistency using Smartling's centralized Glossaries.
- Elevate Customer Satisfaction: Communicate with global customers instantly in their native language.
Category rankings
As of Sep 14, 2026- Collaboration#203of 401Top 51%
- Customer Service#584of 1,137Top 52%
- Productivity#968of 1,665Top 59%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Smartling for Salesforce Service Cloud | AI-powered Translation ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #5
- Rank #9
Competitors & alternatives
Smartling for Salesforce Service Cloud | AI-powered Translation doesn't have curated competitor matchups yet. Other tracked collaboration apps on Salesforce:
Frequently asked questions
What is Smartling for Salesforce Service Cloud | AI-powered Translation?
Smartling for Salesforce Service Cloud | AI-powered Translation is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Collaboration category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Smartling.
Is Smartling for Salesforce Service Cloud | AI-powered Translation free?
Smartling for Salesforce Service Cloud | AI-powered Translation does not offer a permanent free plan on Salesforce. Pricing starts at 7800, and the listed tiers are Enterprise. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Smartling for Salesforce Service Cloud | AI-powered Translation?
Smartling for Salesforce Service Cloud | AI-powered Translation is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Collaboration category on Salesforce.
Where does Smartling for Salesforce Service Cloud | AI-powered Translation rank on Salesforce?
Smartling for Salesforce Service Cloud | AI-powered Translation currently sits at position #203 in the Collaboration category on Salesforce. That places it in the top 51% of 401 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Smartling for Salesforce Service Cloud | AI-powered Translation integrate with?
Smartling for Salesforce Service Cloud | AI-powered Translation lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.