Smartling for Salesforce Service Cloud | AI-powered Translation
The Smartling translation integration for Salesforce Service Cloud enables global organizations to deliver world-class, multilingual customer support directly within the Service Console. This powerful integration connects Salesforce Service Cloud to the Smartling platform, eliminating the need for agents to use external translation tools. The solution provides two core capabilities to streamline global service: real-time chat translation for instant communication with customers across languages, and on-demand case translation to quickly process support tickets. Agents can initiate machine translation for fast responses. By utilizing Smartling's AI feature set, the integration ensures brand consistency across all support channels while simultaneously reducing translation costs and improving agent efficiency. This allows support teams to scale their global reach without proportional increases in staffing or complexity.
Top keywords
- translation6×5.00%
- service4×3.33%
- support4×3.33%
- global3×2.50%
- integration3×2.50%
- agents2×1.67%
- cloud2×1.67%
- salesforce2×1.67%
- salesforce service2×1.67%
- salesforce service cloud2×1.67%
- service cloud2×1.67%
- smartling2×1.67%
SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
