Skillsoft CAISY™ for Salesforce
Traditional support training can feel like trying to learn a language using only flashcards — you can memorize the vocabulary, but miss the benefits of active listening, nuance, and conversational practice in a real-time, dynamic setting. Skillsoft CAISY (pronounced K-see) is an AI-powered conversational training coach that creates a supportive, interactive setting for practicing challenging work conversations. The app allows your customer support teams to learn from experience in a low-stakes environment to build confidence before handling calls with live customers or practice after less-than-ideal customer interactions that received low NPS or CSAT. As they work through the scenario, CAISY responds to their input in real time and then provides adaptive feedback, highlighting what they did well and areas for improvement. This isn’t just smarter training — it’s real-world, personalized practice and application at scale.
Top keywords
- practice3×2.22%
- training3×2.22%
- caisy2×1.48%
- conversational2×1.48%
- customer2×1.48%
- learn2×1.48%
- setting2×1.48%
- support2×1.48%
- work2×1.48%
mDrafty | The First
Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial
Top keywords
- email23×15.44%
- activity4×2.68%
- email-to-case4×2.68%
- visibility4×2.68%
- activity capture3×2.01%
- capture3×2.01%
- complete3×2.01%
- complete email3×
