UiPath CX Companion Salesforce Plug-in
CX Companion is a productivity workspace built as a customizable Apps template that enables contact center representatives to view, run, and track automations, apps, and agents based on the context of incoming calls or service requests. It can be embedded in Salesforce (out of the box), embedded in other third‑party systems, or used standalone. With CX Companion embedded, agents can: • Access a 360° customer view by pulling data from the host system. • See and run the most relevant UiPath actions (automations, apps, agents) driven by case/account context. • Launch workflows that reduce swivel-chair work by executing steps across systems while the agent stays in Salesforce • Track execution status (start/end), and streamline handoffs with attended and unattended execution options.
Top keywords
- agents3×2.50%
- embedded3×2.50%
- automations2×1.67%
- companion2×1.67%
- context2×1.67%
- cx2×1.67%
- cx companion2×1.67%
- execution2×1.67%
- run2×1.67%
- salesforce2×1.67%
- systems2×1.67%
- track2×1.67%
SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
