Can I migrate data between Social Studio Next from Resource Interactive and Vonage Premier for Salesforce Voice Contact Center and CTI?

Migration support varies by app and category. Social Studio Next from Resource Interactive and Vonage Premier for Salesforce Voice Contact Center and CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Social Studio Next from Resource Interactive" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Social Studio Next vs Vonage Premier for — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Social Studio Next from Resource Interactive

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Social Studio Next from Resource Interactive	Vonage Premier for Salesforce Voice Contact Center and CTI
Tagline	“SFMC Social Studio has retired. But we brought it back - better, faster, and fully native. Social Studio Next is the evolution of enterprise social media management, re-engineered by Resource Interactive to live entirely within Salesforce Core & Data 360”255 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	732 / 2000 chars37% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Resource Interactive, LTD	Vonage
Listed

At a glance

9 metrics · auto-computed

Feature comparison between Social Studio Next from Resource Interactive and Vonage Premier for Salesforce Voice Contact Center and CTI
Metric	Social Studio Next from Resource Interactive	Vonage Premier for Salesforce Voice Contact Center and CTI
Rating	—	4.9 ★
Total reviews	0	1k
Free plan	★ Yes	—
Pricing	free	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	★ 8	3
Languages	1 supported	1 supported
Listed since	Jun 2026	May 2010

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Social Studio Next from Resource Interactive's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Social Studio Next from Resource Interactive offers a free tier (free) while Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Social Studio Next from Resource Interactive's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Social Studio Next from Resource Interactive's 0-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Social Studio Next from Resource Interactive audit • Vonage Premier for Salesforce Voice Contact Center and CTI audit

Last updated	—	—

3. Features

As listed by each developer

Social Studio Next from Resource Interactive

Unified Social Listening: Ingest millions of conversations from X, Facebook, LinkedIn, Instagram, and Reddit directly into Data Cloud. Use vector databases to perform semantic search and sentiment analysis that goes beyond simple keywords.
Identity Resolution 2.0: Stop guessing who "User123" is. We use Data Cloud’s identity resolution rules to match social handles to your existing Contacts, Leads, and Person Accounts automatically.
Native Publishing Calendar: Plan, draft, and schedule content using a native Lightning interface. leverage Salesforce CMS for asset management and native Approval Processes for governance.
Case Routing & Engagement: Convert high-priority social posts into Service Cloud Cases instantly. Service agents can reply to social posts directly from the Case Feed, just like an email or chat.
Agentforce Ready: Because your data is on Core, you can deploy AI Agents to auto-triage social volume, summarize lengthy threads, and draft on-brand responses for approval.
Built on Core: Zero integration required. Works seamlessly with Service Cloud, Sales Cloud, and Industry Clouds. No more "Social Studio Automate" middleware.
Powered by Data Cloud: Handles petabytes of unstructured social data. Calculate "Social Lifetime Value" or "Churn Risk" based on social sentiment and write it back to the Contact record.
Secure by Design: Your social data never leaves the Salesforce trust boundary. Inherits all your existing Shield Encryption and Field Level Security settings.

Vonage Premier for Salesforce Voice Contact Center and CTI

DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Social Studio Next from Resource Interactive	Vonage Premier for Salesforce Voice Contact Center and CTI
contact	Not ranked	#8
chatbot	Not ranked	#19
powerful forms	Not ranked	#49

9. App details

Long-form description · keyword frequency

Social Studio Next from Resource Interactive

Salesforce Social Studio has retired. We brought it back—better, faster, and fully native. Social Studio Next is the evolution of enterprise social media management, re-engineered by Resource Interactive to live entirely within the Salesforce Core Platform. We have eliminated the data silos of the legacy Marketing Cloud architecture. By leveraging Salesforce Data Cloud as our engine, we turn unstructured social noise into structured, actionable customer data in real-time. Why "Next"? Legacy tools required fragile connectors to sync social data with your CRM. Social Studio Next is the CRM. Every post, like, and comment is ingested directly into Data Cloud, resolving identities instantly against your existing Customer 360.

Top keywords

social6×5.56%
data5×4.63%
cloud3×2.78%
next3×2.78%
salesforce3×2.78%
social studio3×2.78%
studio3×2.78%
crm2×1.85%
customer2×1.85%
data cloud2×1.85%
legacy2×1.85%
social studio next2×1.85%

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm

Frequently asked

Common questions about this comparison

Is Social Studio Next from Resource Interactive or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Social Studio Next from Resource Interactive is the cheaper option — it offers a free plan (free). Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Social Studio Next from Resource Interactive or Vonage Premier for Salesforce Voice Contact Center and CTI?

It depends on what you're optimizing for. Social Studio Next from Resource Interactive fits better if you prioritize broader integrations; Vonage Premier for Salesforce Voice Contact Center and CTI is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Social Studio Next from Resource Interactive or Vonage Premier for Salesforce Voice Contact Center and CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Social Studio Next from Resource Interactive typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Vonage Premier for Salesforce Voice Contact Center and CTI aligns more with early-stage and growth-mode stores (1,042 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Vonage Premier for Salesforce Voice Contact Center and CTI vs Social Studio Next from Resource Interactive

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Social Studio Next from Resource Interactive

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Social Studio Next from Resource Interactive · 0 changes

Vonage Premier for Salesforce Voice Contact Center and CTI · 3 changes

9. App details

Frequently asked

Is Social Studio Next from Resource Interactive or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Should I choose Social Studio Next from Resource Interactive or Vonage Premier for Salesforce Voice Contact Center and CTI?

Which is faster to set up, Social Studio Next from Resource Interactive or Vonage Premier for Salesforce Voice Contact Center and CTI?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

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Can I migrate data between Social Studio Next from Resource Interactive and Vonage Premier for Salesforce Voice Contact Center and CTI?