Which has better reviews, MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster (4.8★, 117 reviews) and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> (4.9★, 325 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 117), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster typically suits early-stage and growth-mode teams based on its published review base (117 reviews). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

MessageBlink – SMS & vs GetFeedback: Surveys — Salesforce

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster vs GetFeedback

Side-by-side comparison · 24 data points

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster

4.8·117reviews

Send SMS & WhatsApp directly from Salesforce — automate outreach with Flows & Agentforce, run bulk campaigns, and manage two-way conversations from a shared inbox. Trusted by Nonprofits, Healthcare & Education. 100% native. HIPAA, GDPR & TCPA compliant.

salesforcepaid

1. Listing metadata

Field-level data

	MessageBlink – SMS & WhatsApp for Salesforce \| Automate, Engage & Respond Faster	GetFeedback
Tagline	“Send SMS & WhatsApp directly from Salesforce — automate outreach with Flows & Agentforce, run bulk campaigns, and manage two-way conversations from a shared inbox. Trusted by Nonprofits, Healthcare & Education. 100% native. HIPAA, GDPR & TCPA compliant.”253 chars	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars
Description	1194 / 2000 chars60% used	1123 / 2000 chars56% used
Screenshots	—	—
Languages	arnlenfifr+12 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Sastorm Software LLC

At a glance

9 metrics · auto-computed

Feature comparison between MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>
Metric	MessageBlink – SMS & WhatsApp for Salesforce \| Automate, Engage & Respond Faster	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>
Rating	4.8 ★	★ 4.9 ★
Total reviews	117	★ 325
Free plan	—	—
Pricing	paid	paid
Pricing tiers	3 tiers	—
Listed features	★ 9	3
Review velocity (30d)	—	0 new
Languages	17 supported	16 supported
Listed since	Mar 2025	Feb 2014

AppRanks verdict

Generated from live data on this page

The call

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> are evenly matched on rating (4.8★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster at paid, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 117), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster audit • GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit

Listed	March 26, 2025	February 5, 2014

Last updated	—	—

3. Features

As listed by each developer

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster

Multi-Channel Messaging: SMS & WhatsApp for Salesforce ✅ 100% Native to Salesforce ✅ Built on Salesforce. Built for Salesforce ✅ Multi-Channel Messaging: WhatsApp for Salesforce, SMS from Salesforce
AI & Agentforce-Powered Messaging ✅ Number verify before sending ✅ Agentforce messaging app ✅ AI chatbots to qualify and handle leads ✅ AI-Powered Chatbots for SMS and WhatsApp ✅"Agentforce integration to route SMS & WhatsApp conversations to live agents"
Long Code & Short Code SMS Messaging in Salesforce ✅ Real-time delivery ✅ Bring your own SMS provider Twilio, Vonage, Telnyx, Zoom ✅ Localised long codes for personalised SMS and whatsapp ✅ Support for long codes (10DLC) & short codes for SMS campaigns
Analytics & Reporting ✅ Carrier lookup ✅ Measure engagement through URL clicks. ✅ Monitor your SMS & WhatsApp campaign deliveries ✅ Optimize messaging strategy with actionable insights. ✅ Track SMS and WhatsApp performance, open rates & responses
Modern Alternative to Legacy Messaging Apps 🔥 ✅SMS WhatsApp Salesforce automation ✅ Get WhatsApp message templates approved in Mins ✅ Save time with reusable, pre-defined message templates ✅ Create dynamic & WhatsApp SMS Templates using Merge Fields
Secure & Compliant SMS & WhatsApp Messaging ✅ Number porting, keep your existing business ✅ Audit-ready logs to track all messaging activity ✅ 10DLC & A2P approved messaging for Salesforce users ✅ Fully compliant with TCPA, GDPR, and HIPAA regulations
Bulk SMS & Mass Texting from Salesforce ✅ Edit Opt In/Out Keywords ✅ Schedule bulk SMS and whatsapp ✅ Use record trigger flow for bulk sms ✅ Send mass texts from List Views, Reports & Campaigns ✅ Use approved templates for consistent bulk messaging
Salesforce Flow & Agentforce Automation ✅Built on Salesforce. Built for Salesforce ✅Schedule campaigns and recurring reminders ✅Trigger SMS & WhatsApp using Salesforce Flows ✅Engage customers at every stage of their journey
Salesforce Email Alerts for Incoming SMS & WhatsApp ✅ All email replies are automatically synced back to Salesforce ✅ Receive incoming SMS & WhatsApp messages directly in your email ✅ Stay connected with customers anytime, even when away from Salesforce

GetFeedback

✔ Easy-to-use surveys built for speed and flexibility ✔ Pre-built templates, including: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES)
✔ Multichannel survey distribution: Web Link / Website Embed / Email / QR Code / Kiosk ✔ Collect feedback about your website and app
✔ Sync real-time response data into Salesforce ✔ Flexible Salesforce data mapping ✔ Robust analytics ✔ Brought to you by the team at SurveyMonkey

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	MessageBlink – SMS & WhatsApp for Salesforce \| Automate, Engage & Respond Faster	GetFeedback
poll	#39	#33
survey app	#76	#11
chatbot	#17	#119

7. Quality signals

Reviews · velocity · latest sentiment

Signal	MessageBlink – SMS & WhatsApp for Salesforce \| Automate, Engage & Respond Faster	GetFeedback
Average rating	4.8 ★ (117)	4.9 ★ (325)
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+0
Reviews · last 90 days	—	+0

8. App details

Long-form description · keyword frequency

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster

Missed messages cost deals, appointments, and donor relationships. MessageBlink eliminates that gap — letting your Salesforce team send, receive, and automate SMS and WhatsApp conversations without ever leaving Salesforce. Whether you're a healthcare provider reducing no-shows with automated appointment reminders, a nonprofit boosting donor retention, driving volunteer sign-ups, or running fundraising campaigns via SMS & WhatsApp from Salesforce NPSP or NPC, a financial services firm closing deals faster with real-time two-way texting, or an education team driving enrollment with student outreach — MessageBlink is built for your workflows, your data, and your Salesforce objects. Agentforce-Ready: Automatically route SMS & WhatsApp conversations to AI agents or live agents in Agentforce — with zero manual handoff. MessageBlink is one of the first 100% native Salesforce messaging apps fully integrated with Agentforce, making it the modern alternative to legacy SMS tools. MessageBlink installs in minutes — no custom dev needed. Send & receive SMS/WhatsApp, run bulk campaigns, manage a shared inbox, automate with Flows & Agentforce, and track engagement. All inside Salesforce.

Top keywords

salesforce6×3.70%
sms5×3.09%
messageblink4×2.47%
whatsapp4×2.47%
agentforce3×1.85%
sms whatsapp3×1.85%
agents2×1.23%
automate2×1.23%
campaigns2×1.23%
conversations2×1.23%
deals2×1.23%
donor2×1.23%

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster vs GetFeedback

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster

1. Listing metadata

GetFeedback

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster · 7 changes

GetFeedback · 0 changes

7. Quality signals

8. App details

Frequently asked

Is MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> cheaper?

Which has better reviews, MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Should I choose MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?