Should I choose Assembled for Service Cloud | AI Agents and Workforce Management or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Assembled for Service Cloud | AI Agents and Workforce Management holds the higher average rating (5.0★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Assembled for Service Cloud | AI Agents and Workforce Management or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Both apps are one-click installs from the Salesforce AppExchange. DocuSign eSignature for Salesforce: The trusted eSignature solution has the deeper published review base (4,647 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Assembled for Service Cloud | AI Agents and Workforce Management typically suits early-stage and growth-mode teams based on its published review base (4 reviews). DocuSign eSignature for Salesforce: The trusted eSignature solution typically suits early-stage and growth-mode teams based on its published review base (4,647 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Assembled for Service Cloud | AI Agents and Workforce Management and DocuSign eSignature for Salesforce: The trusted eSignature solution?

Migration support varies by app and category. Assembled for Service Cloud | AI Agents and Workforce Management and DocuSign eSignature for Salesforce: The trusted eSignature solution both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Assembled for Service Cloud | AI Agents and Workforce Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Assembled for Service vs DocuSign eSignature — Salesforce

Assembled for Service Cloud | AI Agents and Workforce Management vs DocuSign eSignature for Salesforce

Side-by-side comparison · 24 data points

Assembled for Service Cloud | AI Agents and Workforce Management

5.0·4reviews

Assembled unifies AI agents, AI copilot, and intelligent workforce management to help support teams resolve issues faster, operate smarter, and deliver high-quality support at scale — without sacrificing control.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Assembled for Service Cloud \| AI Agents and Workforce Management	DocuSign eSignature for Salesforce
Tagline	“Assembled unifies AI agents, AI copilot, and intelligent workforce management to help support teams resolve issues faster, operate smarter, and deliver high-quality support at scale — without sacrificing control.”212 chars	“Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. Get started with a free 30-day trial by clicking “Get It Now””185 chars
Description	642 / 2000 chars32% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfrdeit+7 more
Platforms	Salesforce	Salesforce
Developer	Assembled, Inc	Docusign, Inc**

At a glance

9 metrics · auto-computed

Feature comparison between Assembled for Service Cloud | AI Agents and Workforce Management and DocuSign eSignature for Salesforce: The trusted eSignature solution
Metric	Assembled for Service Cloud \| AI Agents and Workforce Management	DocuSign eSignature for Salesforce: The trusted eSignature solution
Rating	★ 5.0 ★	4.5 ★
Total reviews	4	★ 4.6k
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 6	3
Review velocity (30d)	—	0 new
Languages	1 supported	12 supported
Listed since	Aug 2024	Mar 2010

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Assembled for Service Cloud | AI Agents and Workforce Management is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs DocuSign eSignature for Salesforce: The trusted eSignature solution's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Assembled for Service Cloud | AI Agents and Workforce Management at paid, DocuSign eSignature for Salesforce: The trusted eSignature solution at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

DocuSign eSignature for Salesforce: The trusted eSignature solution has the larger user base (4,647 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Assembled for Service Cloud | AI Agents and Workforce Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Assembled for Service Cloud | AI Agents and Workforce Management; mid-market and enterprise admins with specific feature requirements should evaluate both — DocuSign eSignature for Salesforce: The trusted eSignature solution's 4,647-review base may include the workflow context that matches your specific use case better than Assembled for Service Cloud | AI Agents and Workforce Management's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Assembled for Service Cloud | AI Agents and Workforce Management audit • DocuSign eSignature for Salesforce: The trusted eSignature solution audit

Listed	August 19, 2024	March 7, 2010

Last updated	—	—

3. Features

As listed by each developer

Assembled for Service Cloud | AI Agents and Workforce Management

OPTIMIZED FOR SERVICE CLOUD OMNI-CHANNEL Assembled's one-click Salesforce integration gives the most granular view of support operations, for all Service Cloud channels — with specialized features for forecasting units of work and skill-based routing.
AI BUILT FOR SUPPORT Dynamic AI agents automate over 70% of support interactions across voice and messaging channels. AI agents look up data, take action, and hand off intelligently. Copilot helps live agents with guidance, summaries, and translations.
MEASURE THE IMPACT OF YOUR AI INVESTMENT Measure the impact of human, outsourced, and AI support in one view with Assembled WFM. Scale in real time with the right mix of people and automation.
A SEAMLESS AGENT EXPERIENCE Give agents the tools they need — right in Service Cloud. With our included managed app, they can view schedules, request PTO, and get live assistance from our copilot help without switching tabs.
STAFF AND FORECAST FOR HYBRID WORKFORCE Combine data from ticketing, telephony, back office, data warehouse, and BPO tools. Assembled allows you to visualize and action staffing coverage across every channel and agent type to deliver on SLA every time.
ACTIONABLE REAL TIME INSIGHTS Monitor all channels and all teams for adherence. Proactive notifications (via Slack, email) to maintain global SLA. Find issues before they arise to delight customers.

DocuSign eSignature for Salesforce

Create, send standard agreements for signature, trigger actions and track status from the Opportunity or Account. And, automatically store agreements on the original record with our Lightning Ready integration that works across the Customer 360 platform.
Elevate the customer signing experience and accelerate business cycles with an intuitive signing experience anytime, anywhere, from practically any device.
Docusign is the market leader in electronic signatures, with over 700,000 customers and hundreds of millions of signers. Salesforce is also Docusign customer, and uses our technology across Sales, HR, Purchasing/Procurement, and other departments.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Assembled for Service Cloud \| AI Agents and Workforce Management	DocuSign eSignature for Salesforce
and service	Not ranked	#1
email to case	Not ranked	#1
sensitive data	Not ranked	#1
ai agents	#6	Not ranked
and ai agents	#6	Not ranked

6. Quality signals

Reviews · velocity · latest sentiment

Signal	Assembled for Service Cloud \| AI Agents and Workforce Management	DocuSign eSignature for Salesforce
Average rating	5.0 ★ (4)	4.5 ★ (4.6k)
Rating distribution	5— 4— 3— 2— 1—	550% 40% 30% 20% 150%
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+0
Reviews · last 90 days	—	+0

5 latest reviews · each app

Assembled for Service Cloud | AI Agents and Workforce Management

No reviews yet.

DocuSign eSignature for Salesforce

7. App details

Long-form description · keyword frequency

Assembled for Service Cloud | AI Agents and Workforce Management

Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast, flexible support operations. Built for scale, Assembled helps teams automate over 70% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Whether it’s chat, email, or phone, Assembled makes it easy to orchestrate every interaction, balance workloads between human and AI agents, and adapt in real time — without sacrificing quality or control. Trusted by companies like Autodesk, Stripe, and Robinhood, Assembled transforms support from a cost center into a strategic advantage.

Top keywords

assembled4×4.26%
agents2×2.13%
ai2×2.13%
ai agents2×2.13%
support2×2.13%
teams2×2.13%

DocuSign eSignature for Salesforce

• Maximize your Salesforce investment and streamline your agreement processes intelligently with the world’s most trusted eSignature solution for the world’s #1 CRM. • Send agreements for signatures: Send agreements directly to Salesforce contacts or specify email addresses. Include messages, reminders, and authentication options. • Create agreements with Salesforce data: Create agreements with Docusign templates that pull in any Salesforce data saved on that record with merge fields. • Responsive signing: Signers on mobile phones can access a parallel version of the document that automatically adapts its formatting to the device’s size and orientation. • Salesforce data writeback: Signed documents and signer-provided data is automatically written back to Salesforce. • Clicks-not-code configuration: Our modern UI ensures that your team can deploy quickly without complex integrations across Sales, Service, Financial Services, Experience, and Government Cloud. • Docusign eSignature meets compliance standards - including ISO 27001-certified, HIPAA, 21 CFR Part 11, Sarbanes-Oxley and FedRAMP - and provides SOC-audited data center and full encryption for all archived documents.

Top keywords

salesforce6×3.73%
data5×3.11%
agreements4×2.48%
salesforce data3×1.86%
automatically2×1.24%
documents2×1.24%
docusign2×1.24%
esignature2×1.24%
send2×1.24%
send agreements2×1.24%
world2×1.24%

Assembled for Service Cloud | AI Agents and Workforce Management vs DocuSign eSignature for Salesforce

Assembled for Service Cloud | AI Agents and Workforce Management

1. Listing metadata

DocuSign eSignature for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is Assembled for Service Cloud | AI Agents and Workforce Management or DocuSign eSignature for Salesforce: The trusted eSignature solution cheaper?

Which has better reviews, Assembled for Service Cloud | AI Agents and Workforce Management or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Should I choose Assembled for Service Cloud | AI Agents and Workforce Management or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Which is faster to set up, Assembled for Service Cloud | AI Agents and Workforce Management or DocuSign eSignature for Salesforce: The trusted eSignature solution?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Assembled for Service Cloud | AI Agents and Workforce Management and DocuSign eSignature for Salesforce: The trusted eSignature solution?