Which is faster to set up, Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has more onboarding documentation maturity (1,277 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce aligns more with early-stage and growth-mode stores (1,277 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Migration support varies by app and category. Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Coveo for Agentforce vs 360 SMS App for — Salesforce

Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Side-by-side comparison · 24 data points

Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution

0.0·0reviews

Coveo, the leader in AI Search, is now available for Agentforce. Boost self-service, deflect more cases, & empower service reps with smarter actions—Q&A, case classification, and case resolution. And then, customize prompts to draft emails, KBs, & more.

Shopifypaid

1. Listing metadata

Field-level data

	Coveo for Agentforce \| Knowledge Retrieval for Self-Service & Case Resolution	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
Tagline	“Coveo, the leader in AI Search, is now available for Agentforce. Boost self-service, deflect more cases, & empower service reps with smarter actions—Q&A, case classification, and case resolution. And then, customize prompts to draft emails, KBs, & more.”253 chars	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars
Description	704 / 2000 chars35% used	1162 / 2000 chars58% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	Coveo	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

9 metrics · auto-computed

Feature comparison between Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce
Metric	Coveo for Agentforce \| Knowledge Retrieval for Self-Service & Case Resolution	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
Rating	—	4.9 ★
Total reviews	0	1.3k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	3	★ 9
Languages	1 supported	16 supported
Listed since	Feb 2025	May 2016

AppRanks verdict

Generated from live data on this page

Based on the data on this page, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution at paid, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,277 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution's 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution audit • 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit

Listed	February 18, 2025	May 6, 2016

Last updated	—	—

3. Features

As listed by each developer

Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution

ACCESS ALL YOUR KNOWLEDGE ➡ Index unstructured knowledge from anywhere — Salesforce, Slack, GDrive, Jira, etc ➡ Go live faster by connecting to all your data without migration ➡ Ingest large unstructured data & cases across formats with real-time refresh
SECURE BY DEFAULT ➡ Enforce item-level permissions automatically from each source system ➡ Deliver secure, governed results out of the box—no manual mapping needed ➡ Prevent public users from accessing private content in Agentforce responses
MAXIMIZE VALUE. MINIMIZE OVERHEADS ➡ Index scattered unstructured data without moving it ➡ Index large items without incurring high processing costs ➡ Avoid surprise fees—indexing is included with your license & pricing is based on queries

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Coveo for Agentforce \| Knowledge Retrieval for Self-Service & Case Resolution	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
services automation	Not ranked	#1
marketing	Not ranked	#1
messaging	Not ranked	#1

9. App details

Long-form description · keyword frequency

Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution

Coveo, the leader in AI Search and GenAI for the enterprise, is now available for Salesforce Agentforce. This integration grounds Agentforce in secure, trusted knowledge from across your enterprise—within Salesforce and beyond—enhancing its accuracy, effectiveness, and overall value. By indexing and unifying content without migration, Coveo gives Agentforce the foundation it needs to unlock agentic actions like question answering, case classification, case resolution, and more— all grounded by enterprise-approved knowledge. Together, Coveo and Agentforce help service teams boost self-service success, deflect more cases, and improve team productivity at scale without added costs and complexity.

Top keywords

agentforce4×4.17%
coveo3×3.13%
case2×2.08%
enterprise2×2.08%
knowledge2×2.08%
salesforce2×2.08%
without2×2.08%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email2×1.31%
marketing2×1.31%
mms2×1.31%
number2×1.31%

Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution

1. Listing metadata

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution · 0 changes

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 5 changes

9. App details

Frequently asked

Is Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce cheaper?

Should I choose Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Which is faster to set up, Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?