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1. Listing metadata
Field-level data| Live Chat | Traitspotter | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
| Live Chat | Traitspotter | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Update your contacts and find the decision makers for more sales!
| Metric | Live Chat | Traitspotter |
|---|---|---|
| Rating | 3.2 ★ | ★ 5.0 ★ |
| Total reviews | 5 | ★ 13 |
| Active installs | 1,183+ | 62+ |
| Free plan | — | ★ Yes |
| Pricing | From $24/mo | ★ Free plan available |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed since | Jul 2017 | Jun 2023 |
Based on the data on this page, Traitspotter is the stronger choice for most HubSpot App Marketplace teams — 5.0★ vs Live Chat's 3.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Traitspotter offers a free tier (Free plan available) while Live Chat starts at From $24/mo. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended by size: small/early-stage teams who need fast install and low risk should default to Traitspotter; mid-market and enterprise teams with specific feature requirements should evaluate both — Live Chat's 5-review base may include the workflow context that matches your specific use case better than Traitspotter's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical HubSpot App Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Live Chat audit • Traitspotter audit
Traitspotter is the cheaper option — it offers a free plan (Free plan available). Live Chat starts at From $24/mo. Both publish their pricing on the HubSpot App Marketplace; AppRanks mirrors what's listed on each refresh cycle.
Traitspotter has the higher average rating (5.0★ from 13 reviews) compared to Live Chat (3.2★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Traitspotter holds the higher average rating (5.0★ vs 3.2★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the HubSpot App Marketplace. Traitspotter has the deeper published review base (13 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Live Chat typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Traitspotter typically suits early-stage and growth-mode teams based on its published review base (13 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Live Chat and Traitspotter both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.