Side-by-side comparison · 24 data points
| AI Support by Caffeinated CX | Zendesk | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | AI Support by Caffeinated CX | Zendesk |
|---|---|---|
| Active installs | 5+ | 4,073+ |
| Free plan | — | — |
| Pricing | Annual (Save 30%) | From $59/mo |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed since | Aug 2023 | Sep 2015 |
Pricing entry tiers: AI Support by Caffeinated CX at Annual (Save 30%), Zendesk at From $59/mo. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical HubSpot App Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AI Support by Caffeinated CX audit • Zendesk audit
Both AI Support by Caffeinated CX and Zendesk offer paid plans only. AI Support by Caffeinated CX starts at Annual (Save 30%); Zendesk starts at From $59/mo. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. AI Support by Caffeinated CX fits better if you prioritize broader integrations; Zendesk is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the HubSpot App Marketplace marketplace. AI Support by Caffeinated CX has more onboarding documentation maturity (0 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
AI Support by Caffeinated CX typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Zendesk aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. AI Support by Caffeinated CX and Zendesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
