Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback) vs Chat for Jira Service Management

Chat for Jira Service Management and Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback) are evenly matched on rating (4.6★ vs 4.7★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing entry tiers: Chat for Jira Service Management at From $0/yr, Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback) at From $0.7/yr. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Chat for Jira Service Management or Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback) cheaper?

Both Chat for Jira Service Management and Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback) offer paid plans only. Chat for Jira Service Management starts at From $0/yr; Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback) starts at From $0.7/yr. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Chat for Jira Service Management or Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback)?

Chat for Jira Service Management (4.6★, 57 reviews) and Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback) (4.7★, 48 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Chat for Jira Service Management or Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback)?

Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback) holds the higher average rating (4.7★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Chat for Jira Service Management or Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback)?

Both apps are one-click installs from the Atlassian Marketplace. Chat for Jira Service Management has the deeper published review base (57 vs 48), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.