Side-by-side comparison · 24 data points
Aha! is the world's #1 product roadmap software. Do your product planning in Aha! and push features to Jira. Get updates in real-time. Integrate for free to get your product mojo back (works with On-demand and On-prem). You need a paid Aha! account.
| Chat for Jira Service Management | Aha! Roadmaps for Jira | |
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Faster request resolution and higher customer satisfaction through live chat widgets on your Jira Service Management customer portal or on any website. Full integration with request queues and issue views. No external 3rd party software required.
| Metric | Chat for Jira Service Management | Aha! Roadmaps for Jira |
|---|---|---|
| Rating | 3.7 ★ | ★ 3.9 ★ |
| Total reviews | 54 | ★ 356 |
| Active installs | 1,439+ | 1,745+ |
| Free plan | — | — |
| Built for Shopify | — | — |
Aha! Roadmaps for Jira edges out Chat for Jira Service Management on rating (3.9★ vs 3.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Aha! Roadmaps for Jira has the larger user base (356 reviews vs 54), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chat for Jira Service Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Aha! Roadmaps for Jira; mid-market and enterprise merchants with specific feature requirements should evaluate both — Chat for Jira Service Management's 54-review base may include the workflow context that matches your specific use case better than Aha! Roadmaps for Jira's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chat for Jira Service Management audit • Aha! Roadmaps for Jira audit
| Keyword | Chat for Jira Service Management | Aha! Roadmaps for Jira |
|---|---|---|
| time | #281 | Not ranked |
Aha! Roadmaps for Jira has the higher average rating (3.9★ from 356 reviews) compared to Chat for Jira Service Management (3.7★ from 54 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Chat for Jira Service Management fits better if you prioritize broader integrations; Aha! Roadmaps for Jira is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Atlassian Marketplace marketplace. Aha! Roadmaps for Jira has more onboarding documentation maturity (356 reviews vs 54), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chat for Jira Service Management typically suits early-stage and growth-mode stores based on its review-base composition (54 reviews). Aha! Roadmaps for Jira aligns more with early-stage and growth-mode stores (356 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chat for Jira Service Management and Aha! Roadmaps for Jira both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chat for Jira Service Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.