Side-by-side comparison · 24 data points
Customize and automate Jira workflows with JMWE. Built for advanced, unlimited automation and smarter workflow control
| Chat for Jira Service Management | Jira Misc Workflow Extensions (JMWE) | |
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Faster request resolution and higher customer satisfaction through live chat widgets on your Jira Service Management customer portal or on any website. Full integration with request queues and issue views. No external 3rd party software required.
| Metric | Chat for Jira Service Management | Jira Misc Workflow Extensions (JMWE) |
|---|---|---|
| Rating | 3.7 ★ | ★ 3.9 ★ |
| Total reviews | 54 | ★ 517 |
| Active installs | 1,439+ | 17,614+ |
| Free plan | — | — |
| Built for Shopify | — | — |
Jira Misc Workflow Extensions (JMWE) edges out Chat for Jira Service Management on rating (3.9★ vs 3.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Jira Misc Workflow Extensions (JMWE) has the larger user base (517 reviews vs 54), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chat for Jira Service Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Jira Misc Workflow Extensions (JMWE); mid-market and enterprise merchants with specific feature requirements should evaluate both — Chat for Jira Service Management's 54-review base may include the workflow context that matches your specific use case better than Jira Misc Workflow Extensions (JMWE)'s broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chat for Jira Service Management audit • Jira Misc Workflow Extensions (JMWE) audit
| Keyword | Chat for Jira Service Management | Jira Misc Workflow Extensions (JMWE) |
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| time | #281 | Not ranked |
Jira Misc Workflow Extensions (JMWE) has the higher average rating (3.9★ from 517 reviews) compared to Chat for Jira Service Management (3.7★ from 54 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Chat for Jira Service Management fits better if you prioritize broader integrations; Jira Misc Workflow Extensions (JMWE) is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Atlassian Marketplace marketplace. Jira Misc Workflow Extensions (JMWE) has more onboarding documentation maturity (517 reviews vs 54), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chat for Jira Service Management typically suits early-stage and growth-mode stores based on its review-base composition (54 reviews). Jira Misc Workflow Extensions (JMWE) aligns more with early-stage and growth-mode stores (517 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chat for Jira Service Management and Jira Misc Workflow Extensions (JMWE) both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chat for Jira Service Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.