Side-by-side comparison · 24 data points
Create secure, user-friendly diagrams with the top-rated diagramming solution since 2013 and one of the first major apps on Forge.
| draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts | Chat for Jira Service Management | |
|---|---|---|
| Tagline | ||
| Description | ||
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Faster request resolution and higher customer satisfaction through live chat widgets on your Jira Service Management customer portal or on any website. Full integration with request queues and issue views. No external 3rd party software required.
| Metric | draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts | Chat for Jira Service Management |
|---|---|---|
| Rating | ★ 3.9 ★ | 3.7 ★ |
| Total reviews | ★ 1.2k | 54 |
| Active installs | 66,839+ | 1,439+ |
| Free plan | — | — |
| Built for Shopify | — | — |
draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts edges out Chat for Jira Service Management on rating (3.9★ vs 3.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts has the larger user base (1,197 reviews vs 54), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chat for Jira Service Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts; mid-market and enterprise merchants with specific feature requirements should evaluate both — Chat for Jira Service Management's 54-review base may include the workflow context that matches your specific use case better than draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts audit • Chat for Jira Service Management audit
| Keyword | draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts | Chat for Jira Service Management |
|---|---|---|
| forms | #136 | Not ranked |
| form | #237 | Not ranked |
| time | Not ranked | #281 |
draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts has the higher average rating (3.9★ from 1,197 reviews) compared to Chat for Jira Service Management (3.7★ from 54 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts fits better if you prioritize rating consistency; Chat for Jira Service Management is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Atlassian Marketplace marketplace. draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts has more onboarding documentation maturity (1,197 reviews vs 54), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts typically suits early-stage and growth-mode stores based on its review-base composition (1,197 reviews). Chat for Jira Service Management aligns more with early-stage and growth-mode stores (54 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. draw.io Diagrams | UML, BPMN, AWS, ERD, & Flowcharts and Chat for Jira Service Management both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chat for Jira Service Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.