Extension for Jira Service Management vs ScriptRunner for Jira

Extension for Jira Service Management and ScriptRunner for Jira are evenly matched on rating (4.6★ vs 4.6★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing entry tiers: Extension for Jira Service Management at From $0/yr, ScriptRunner for Jira at From $0/yr. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

ScriptRunner for Jira has the larger user base (826 reviews vs 150), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Extension for Jira Service Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Extension for Jira Service Management or ScriptRunner for Jira cheaper?

Both Extension for Jira Service Management and ScriptRunner for Jira offer paid plans only. Extension for Jira Service Management starts at From $0/yr; ScriptRunner for Jira starts at From $0/yr. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Extension for Jira Service Management or ScriptRunner for Jira?

Extension for Jira Service Management (4.6★, 150 reviews) and ScriptRunner for Jira (4.6★, 826 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Extension for Jira Service Management or ScriptRunner for Jira?

ScriptRunner for Jira holds the higher average rating (4.6★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Extension for Jira Service Management or ScriptRunner for Jira?

Both apps are one-click installs from the Atlassian Marketplace. ScriptRunner for Jira has the deeper published review base (826 vs 150), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Atlassian Marketplace teams?

Extension for Jira Service Management typically suits early-stage and growth-mode teams based on its published review base (150 reviews). ScriptRunner for Jira typically suits early-stage and growth-mode teams based on its published review base (826 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.