Extension for Jira Service Management for Atlassian Marketplace
By Deviniti
Extension for Jira Service Management is the #9 ranked administrative tools app on Atlassian, with a 4.6 average rating from 150 reviews, priced from $0/yr, as of Aug 31, 2026.
Extension for Jira Service Management is a Free Atlassian Marketplace app by Deviniti. With a rating of 4.6★ from 150 reviews, it currently ranks #9 in the Administrative tools category.
AppRanks data: Extension for Jira Service Management ranks #9 in Administrative tools on Atlassian Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Extension for Jira Service Management is a highly rated Atlassian app with a growing review traction. It is listed in the Administrative tools category on Atlassian Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 150 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Atlassian Marketplace listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Published by Deviniti — established developer track record
Cons
- −Paid-only pricing (From $0/yr) — evaluation requires committing payment details
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About Extension for Jira Service Management
How Extension for Jira Service Management works
Support should not start with missing details or continue with status questions. Extension for JSM helps improve the whole request journey: Before submission, customers are guided to share what agents need the first time with Dynamic Forms and Bundled FieldsAfter submission, the request view becomes a self-service layer where customers can check progress, find key information, and understand what happens next.Use it when you want fewer incomplete tickets, fewer “what’s the status?” questions, easier portal administration, and more context for agents to move work forward faster. 📍Use cases👋Book 1:1 demo 📒Documentation 🎯WebsiteSee our other JSM plugins that support ITSM processes: Queues for JSM | Actions for JSM | SLA Time ManagementConsider moving from Data Center to Cloud? Visit our migration hub to learn about available options and migration paths.
Key features
- Enable faster ticket creation with dynamic fields Offer clients custom forms that display only the necessary fields based on previous field selections and user group membership. This ensures form submissions are accurate, complete, and efficient.
- Improve usability with clear form design Group related fields into logical bundles to simplify complex requests. This makes forms easier to navigate, improving the user experience for both customers and agents.
- Show key details transparently on the request view Display essential ticket details, such as SLAs and attachments, directly in the request view. Minimize back-and-forth communication and enhance transparency for a better customer experience.
Pricing plans
10 users0/yr |
25 users6.1/yr |
Most popular 100 users24.4/yr |
500 users58.75/yr |
2000 users142.25/yr |
10000 users338.25/yr |
Category rankings
As of Sep 9, 2026- Administrative tools#9of 2,503Top 1%
- charts-diagramming#61of 2,500Top 3%
- cloud-security#61of 2,500Top 3%
- code-quality#61of 2,500Top 3%
- code-review#61of 2,500Top 3%
- continuous-integration#61of 2,507Top 3%
- design-tools#61of 2,500Top 3%
- documentation#61of 2,500Top 3%
- integrations#61of 2,500Top 3%
- it-service-management#61of 2,500Top 3%
- macros#61of 2,500Top 3%
- migration#61of 2,500Top 3%
- monitoring#61of 2,507Top 3%
- Project management#61of 2,500Top 3%
- reports#61of 2,500Top 3%
- security#61of 2,500Top 3%
- testing-qa#61of 2,500Top 3%
- time-tracking#61of 2,500Top 3%
- workflow#61of 2,500Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Extension for Jira Service Management ranks for 2 keywords across Atlassian Marketplace. Here are the top 2:
Competitors & alternatives
Extension for Jira Service Management doesn't have curated competitor matchups yet. Other tracked administrative tools apps on Atlassian:
Frequently asked questions
What is Extension for Jira Service Management?
Extension for Jira Service Management is an app for Atlassian. It currently holds a 4.6-star rating from 150 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Administrative tools category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Deviniti.
Is Extension for Jira Service Management free?
Extension for Jira Service Management does not offer a permanent free plan on Atlassian. Pricing starts at 0, and the listed tiers are 10 users, 25 users, 100 users. Trial availability and exact billing terms are mirrored from the live Atlassian listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Extension for Jira Service Management?
Currently around 5,463 active stores have installed Extension for Jira Service Management. Its review base of 150 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Administrative tools category on Atlassian.
Where does Extension for Jira Service Management rank on Atlassian?
Extension for Jira Service Management currently sits at position #9 in the Administrative tools category on Atlassian. That places it in the top 0% of 2,503 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.