Side-by-side comparison · 24 data points
Add self-service actions to the Customer Portal. Enforce required fields at transitions, capture decisions on tickets, allow drafts and safe post-submit edits, show Request Progress, and keep sensitive fields scoped—no scripts or automation needed.
| Actions for Jira Service Management | HTML Macro for Confluence | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer | ||
| Listed | — | — |
| Last updated | — | — |
- Add custom HTML to Confluence pages - Use CSS and Javascript to enhance looks and functionality - Run code snippets - Embed external contents and web pages as Iframe
| Metric | Actions for Jira Service Management | HTML Macro for Confluence |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 36 | 31 |
| Active installs | 1,085+ | 2,327+ |
| Free plan | — | — |
| Pricing | From $0/yr | From $0/yr |
| Pricing tiers | 6 tiers | 6 tiers |
| Listed features | 3 | 3 |
HTML Macro for Confluence edges out Actions for Jira Service Management on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Actions for Jira Service Management at From $0/yr, HTML Macro for Confluence at From $0/yr. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage teams who need fast install and low risk should default to HTML Macro for Confluence; mid-market and enterprise teams with specific feature requirements should evaluate both — Actions for Jira Service Management's 36-review base may include the workflow context that matches your specific use case better than HTML Macro for Confluence's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Actions for Jira Service Management audit • HTML Macro for Confluence audit
| Keyword | Actions for Jira Service Management | HTML Macro for Confluence |
|---|---|---|
| forms | #105 | #54 |
| form | #211 | #98 |
Both Actions for Jira Service Management and HTML Macro for Confluence offer paid plans only. Actions for Jira Service Management starts at From $0/yr; HTML Macro for Confluence starts at From $0/yr. Compare the per-tier features in the Pricing section above before committing.
HTML Macro for Confluence has the higher average rating (5.0★ from 31 reviews) compared to Actions for Jira Service Management (4.7★ from 36 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
HTML Macro for Confluence holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Atlassian Marketplace. Actions for Jira Service Management has the deeper published review base (36 vs 31), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Actions for Jira Service Management typically suits early-stage and growth-mode teams based on its published review base (36 reviews). HTML Macro for Confluence typically suits early-stage and growth-mode teams based on its published review base (31 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Actions for Jira Service Management and HTML Macro for Confluence both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HTML Macro for Confluence" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.