Actions for Jira Service Management for Atlassian Marketplace
By Deviniti
Actions for Jira Service Management is the #216 ranked continuous-integration app on Atlassian, with a 4.7 average rating from 36 reviews, priced from $0/yr, as of Aug 31, 2026.
Actions for Jira Service Management is a Free Atlassian Marketplace app by Deviniti. With a rating of 4.7★ from 36 reviews, it currently ranks #216 in the continuous-integration category.
AppRanks data: Actions for Jira Service Management ranks #216 in Administrative tools on Atlassian Marketplace, placing it in the top 9% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Actions for Jira Service Management is a highly rated Atlassian app with a limited review volume. It is listed in the continuous-integration category on Atlassian Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 36 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Atlassian Marketplace listing.
Pros
- +High average rating (4.7★) signals consistent merchant satisfaction
- +Published by Deviniti — established developer track record
Cons
- −Limited review base (36) — ratings can shift significantly with new feedback
- −Paid-only pricing (From $0/yr) — evaluation requires committing payment details
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About Actions for Jira Service Management
How Actions for Jira Service Management works
Actions for JSM adds custom fields and transition screens to the JSM Customer Portal, allowing you to set up missing portal actions, including:Edit after submission: customers update real fields (under permissions set by the admin); every change is logged.Save as a draft: start now, finish later, or co-author with a manager before filing—no early SLAs.Require fields at transitions: prompt for impact, justification, or comment before a move.Capture decisions on the ticket: managers approve/decline with notes/comments; mapped transition fires.Show fields by role/status/time (e.g., show Escalate after N days).Protect sensitive data: make fields read-only or hidden for selected audiences.Assets support: pick the exact device from Assets and auto-assign.Request progress timeline: show completed/current/next steps to cut “What’s the status?” pings.Admins configure all of this in the UI, no brittle workarounds or rule chains.⭐ Book a 1:1 demo🧳DC to Cloud migration guide
Key features
- Let customers edit requests safely Let users edit submitted requests, add missing details, or save drafts before submitting — all under your rules.Use editable fields and role-based permissions to keep data accurate and secure, without agent involvement.
- Require details at the Customer Portal transitions Make sure requests can only move forward when the right details are provided.Set required fields for workflow transitions (e.g., require comments when a request is declined). No coding or automation needed.
- Keep visibility and audits effortless Show the status of each request with a Request Progress timeline on the portal.Track every change — who edited what, when, and why — and keep a full history of updates and approvals with internal comments for context.
Pricing plans
10 users0/yr |
25 users1.575/yr |
Most popular 100 users6.3/yr |
500 users23.55/yr |
2000 users68.05/yr |
10000 users170.55/yr |
Category rankings
As of Sep 4, 2026- Administrative tools#216of 2,503Top 9%
- charts-diagramming#216of 2,500Top 9%
- cloud-security#216of 2,500Top 9%
- code-quality#216of 2,500Top 9%
- code-review#216of 2,500Top 9%
- continuous-integration#216of 2,507Top 9%
- design-tools#216of 2,500Top 9%
- documentation#216of 2,500Top 9%
- integrations#216of 2,500Top 9%
- it-service-management#216of 2,500Top 9%
- macros#216of 2,500Top 9%
- migration#216of 2,500Top 9%
- monitoring#216of 2,507Top 9%
- Project management#216of 2,500Top 9%
- reports#216of 2,500Top 9%
- security#216of 2,500Top 9%
- testing-qa#216of 2,500Top 9%
- time-tracking#216of 2,500Top 9%
- workflow#216of 2,500Top 9%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Actions for Jira Service Management ranks for 2 keywords across Atlassian Marketplace. Here are the top 2:
Competitors & alternatives
AppRanks tracks competitor sets per category. For Actions for Jira Service Management, the independent listing audit includes a competitive context section, and the full Atlassian app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Actions for Jira Service Management?
Actions for Jira Service Management is an app for Atlassian. It currently holds a 4.7-star rating from 36 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the continuous-integration category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Deviniti.
Is Actions for Jira Service Management free?
Actions for Jira Service Management does not offer a permanent free plan on Atlassian. Pricing starts at 0, and the listed tiers are 10 users, 25 users, 100 users. Trial availability and exact billing terms are mirrored from the live Atlassian listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Actions for Jira Service Management?
Currently around 1,084 active stores have installed Actions for Jira Service Management. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the continuous-integration category on Atlassian.
Where does Actions for Jira Service Management rank on Atlassian?
Actions for Jira Service Management currently sits at position #216 in the Administrative tools category on Atlassian. That places it in the top 9% of 2,503 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.