Side-by-side comparison · 24 data points
Gliffy is the secure, intuitive technical diagramming tool fully integrated in Confluence. We're an Atlassian Platinum Top Vendor with over 18 million users—more than any other diagramming app in the Marketplace. Find out why with a free trial.
| Gliffy Diagrams for Confluence | Extension for Jira Service Management | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
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Extension for Jira Service Management improves the Customer Portal with dynamic forms, bundled fields, and extra request details. It reduces clutter, ensures accurate data collection, and helps agents resolve issues faster.
| Metric | Gliffy Diagrams for Confluence | Extension for Jira Service Management |
|---|---|---|
| Rating | 4.5 ★ | ★ 4.6 ★ |
| Total reviews | ★ 799 | 150 |
| Active installs | 16,258+ | 5,441+ |
| Free plan | — | — |
| Pricing | From $0/yr | From $0/yr |
| Pricing tiers | 6 tiers | 6 tiers |
| Listed features | 3 | 3 |
Gliffy Diagrams for Confluence and Extension for Jira Service Management are evenly matched on rating (4.5★ vs 4.6★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Gliffy Diagrams for Confluence at From $0/yr, Extension for Jira Service Management at From $0/yr. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Gliffy Diagrams for Confluence has the larger user base (799 reviews vs 150), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Extension for Jira Service Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gliffy Diagrams for Confluence audit • Extension for Jira Service Management audit
| Keyword | Gliffy Diagrams for Confluence | Extension for Jira Service Management |
|---|---|---|
| forms | Not ranked | #53 |
| form | Not ranked | #82 |
Both Gliffy Diagrams for Confluence and Extension for Jira Service Management offer paid plans only. Gliffy Diagrams for Confluence starts at From $0/yr; Extension for Jira Service Management starts at From $0/yr. Compare the per-tier features in the Pricing section above before committing.
Gliffy Diagrams for Confluence (4.5★, 799 reviews) and Extension for Jira Service Management (4.6★, 150 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Extension for Jira Service Management holds the higher average rating (4.6★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Atlassian Marketplace. Gliffy Diagrams for Confluence has the deeper published review base (799 vs 150), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Gliffy Diagrams for Confluence typically suits early-stage and growth-mode teams based on its published review base (799 reviews). Extension for Jira Service Management typically suits early-stage and growth-mode teams based on its published review base (150 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Gliffy Diagrams for Confluence and Extension for Jira Service Management both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Extension for Jira Service Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.