Chat for Jira Service Management vs Jira Workflow Toolbox

Jira Workflow Toolbox edges out Chat for Jira Service Management on rating (4.0★ vs 3.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Jira Workflow Toolbox has the larger user base (534 reviews vs 54), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chat for Jira Service Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Jira Workflow Toolbox; mid-market and enterprise merchants with specific feature requirements should evaluate both — Chat for Jira Service Management's 54-review base may include the workflow context that matches your specific use case better than Jira Workflow Toolbox's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Jira Workflow Toolbox audit • Chat for Jira Service Management audit

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