Jira Workflow Toolbox vs Extension for Jira Service Management

Based on the data on this page, Jira Workflow Toolbox is the stronger choice for most Atlassian Marketplace teams — 4.9★ vs Extension for Jira Service Management's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: Jira Workflow Toolbox at From $0/yr, Extension for Jira Service Management at From $0/yr. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Jira Workflow Toolbox has the larger user base (539 reviews vs 150), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Extension for Jira Service Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage teams who need fast install and low risk should default to Jira Workflow Toolbox; mid-market and enterprise teams with specific feature requirements should evaluate both — Extension for Jira Service Management's 150-review base may include the workflow context that matches your specific use case better than Jira Workflow Toolbox's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Jira Workflow Toolbox or Extension for Jira Service Management cheaper?

Both Jira Workflow Toolbox and Extension for Jira Service Management offer paid plans only. Jira Workflow Toolbox starts at From $0/yr; Extension for Jira Service Management starts at From $0/yr. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Jira Workflow Toolbox or Extension for Jira Service Management?

Jira Workflow Toolbox has the higher average rating (4.9★ from 539 reviews) compared to Extension for Jira Service Management (4.6★ from 150 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Jira Workflow Toolbox or Extension for Jira Service Management?

Jira Workflow Toolbox holds the higher average rating (4.9★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Jira Workflow Toolbox or Extension for Jira Service Management?

Both apps are one-click installs from the Atlassian Marketplace. Jira Workflow Toolbox has the deeper published review base (539 vs 150), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Atlassian Marketplace teams?

Jira Workflow Toolbox typically suits early-stage and growth-mode teams based on its published review base (539 reviews). Extension for Jira Service Management typically suits early-stage and growth-mode teams based on its published review base (150 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.