176 apps are listed in Knowledge and Content Management on the Zendesk marketplace. This benchmark audits the 10 audited apps against the same listing-quality rubric used for every app audit: 6 weighted sections (title, description and content, visual assets, categories and discoverability, technical and support, and languages). Each check passes, warns or fails, and section scores combine into a 0–100 score. AppRanks does not accept payment to influence audit scores, and the rubric is identical for every listing. Weights, every check and the grade bands are documented on the methodology page.
Advanced Search Plus
Audit score: 67 / 100
AI Copilot by Pluno
Audit score: 64 / 100
Help Center Export
Audit score: 63 / 100
ChannelReply
Audit score: 62 / 100
Harvest
Audit score: 62 / 100
Ticket Family by BCR.CX
Audit score: 61 / 100
Help Center Manager
Audit score: 60 / 100
SweetHawk Suite
Audit score: 59 / 100
Trustpilot Reviews
Audit score: 59 / 100
Help Center Analytics
Audit score: 57 / 100
Rubric sections that score below a grade B (under 70) in the category sample — the share of those apps with a gap in each section. A higher share means more of the leading knowledge and content management apps need work there.