Generated from Help Scout's audit data
Help Scout scores 43/100 across 6 category checks, which indicates listing-quality gaps across 3 of 6 audited categories. Strengths: categories & discoverability (63/100) is the strongest category — installing for evaluation is fine, long-term confidence needs the gaps below addressed. Watch-items: languages (0/100) and description & content (40/100) drag the average down; lifting languages is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for Help Scout on WordPress. It scored 43/100 (grade D) on today's snapshot. Top strength: Categories & Discoverability at 63/100. Biggest gap: Languages at 0/100. We re-audit every 24 hours from the canonical WordPress listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: September 3, 2026
Help Scout's overall score of 43/100 is a result that signals significant listing weaknesses across multiple categories, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 3 categories score above the headline number and 3 score below. The strongest category is Categories & Discoverability (63/100, +20 vs overall); the weakest is Languages (0/100), a 43-point gap below the headline score — the largest single lever. Top three by score: Categories & Discoverability (63), Title Optimization (50), Visual Assets (50).
Scoring criteria, category weightings, and the full rubric (identical across every WordPress Plugin Directory listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
Help Scout scored 43/100 in the AppRanks listing audit — a result that signals significant listing weaknesses. The score is the weighted average of 6 category checks: Title Optimization 50/100, Description & Content 40/100, Visual Assets 50/100, Categories & Discoverability 63/100, Technical & Support 42/100, Languages 0/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Wordpress listings.
Help Scout's strongest audit area is Categories & Discoverability, scored at 63/100. Of the 4 checks AppRanks runs in this category, 2 pass cleanly and 1 fail outright; the rest sit in warning state. This is the dimension a competing listing would need to match before Help Scout loses its current edge in this category.
The weakest area in Help Scout's audit is Languages, scored at 0/100. The failing checks are language count, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.