- Title Length78/80 chars
- Title Keywords11 keywords found
- Brand Name PositionTitle starts with a brand name
- Separator UsageUses separator to structure title
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Quick verdict
Generated from OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email's audit data
OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email scores 61/100 across 6 category checks, which tracks in the middle band, with 4 of 6 categories below the headline. Strengths: title optimization holds at 100/100, so the listing isn't fundamentally broken — the lift is in tightening specific weaknesses. Watch-items: categories & discoverability (33/100) and technical & support (42/100) drag the average down; lifting categories & discoverability is the single largest available lever. Per-category breakdown below.
OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email
Independent listing audit — Salesforce
61/100·grade C·audited 2d ago·0 changes in 30d
61/100
Grade C
Critical gaps
Overall
61/100
weighted across 6 areas
Grade
C
needs lift
Last audit
2d ago
refreshed 1h ago
Changes
0 30d
view history →
This is an independent listing audit for OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email on Salesforce. It scored 61/100 (grade C) on today's snapshot. Top strength: Title Optimization at 100/100. Biggest gap: Categories & Discoverability at 33/100. We re-audit every 24 hours from the canonical Salesforce listing.
Section breakdown
Detailed checks & fixes
Track how this score changes over time
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Methodology
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Explore further
HistoryOmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email changes0 updates in 30dBenchmarkCategories & Discoverability rankingWhere OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email sitsAppsOmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email overviewReviews · keywordsBestTop Salesforce appsBeyond OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, emailMethodologyHow we score6-area weighted rubricGlossaryAudit termsScore, tier, sections
Last updated: July 15, 2026
How OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email's 61/100 breaks down
OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email's overall score of 61/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 2 categories score above the headline number and 4 score below. The strongest category is Title Optimization (100/100, +39 vs overall); the weakest is Categories & Discoverability (33/100), 28 points below the overall — a meaningful but not dominant gap. Top three by score: Title Optimization (100), Description & Content (79), Visual Assets (50).
Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
Frequently asked questions
What is OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email's Salesforce App Store audit score?
OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email scored 61/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 100/100, Description & Content 79/100, Visual Assets 50/100, Categories & Discoverability 33/100, Technical & Support 42/100, Languages 50/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.
Explore further
- Compare OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email with another appStack OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email's title optimization score (100/100) against a rival listing on Salesforce AppExchange.
- Browse Salesforce AppExchange appsSee how other Salesforce AppExchange listings handle categories & discoverability — OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email's weakest category at 33/100.
- Audit metrics glossaryDefinitions for the Title Optimization and Categories & Discoverability checks used on this audit, plus the rest of the AppRanks vocabulary.
- OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email audit historyScore timeline for OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email — see whether the 61/100 result is improving, holding, or slipping.
- OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email on Salesforce AppExchangePricing, features, ratings, and the live Salesforce AppExchange marketplace summary for OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email.
- What is an audit score?Why OmniChannel Case Router: Advanced Case & Lead Routing - Chat, Call, SMS, email landed at 61/100 — the canonical definition, weightings, and refresh cadence.