MessageBird Chat is the #54 ranked messaging app on Zendesk, with a 3.0 average rating from 4 reviews, with a free plan available, as of Sep 6, 2026.
MessageBird Chat is a Zendesk Marketplace app by MessageBird. With a rating of 3.0★ from 4 reviews, it currently ranks #54 in the Messaging category.
AppRanks data: MessageBird Chat ranks #54 in Messaging on Zendesk Marketplace, placing it in the top 29% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
MessageBird Chat is a mixed-rating Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by MessageBird — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (4) — ratings can shift significantly with new feedback
Looking to switch from MessageBird Chat?
See MessageBird Chat's alternatives ranked by audit score, rating, and review velocity.
About MessageBird Chat
How MessageBird Chat works
Combine the power of Zendesk with MessageBird to streamline, automate and analyse your customer support. This integration enables customers to contact you on all of their favourite platforms while your agents can reply from just the one service - Zendesk.
Key features
Bring all communication channels into your Zendesk view
Supports Facebook Messenger, WeChat, Telegram, LINE and SMS
Reply to customers from within your ticket workflow
Automatically convert new conversations into tickets
Receive rich media messages from within Zendesk
See what platform a customer has contacted you on with channel avatars
What you'll need
A MessageBird account
Screenshots
Category rankings
As of Sep 6, 2026- Messaging#54of 192Top 29%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
MessageBird Chat ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- 1.messagesRank #21
Competitors & alternatives
MessageBird Chat doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where MessageBird Chat stands in the Messaging category
MessageBird Chat ranks #54 of 192 apps in the Messaging category, placing it in the top 29% of the listing.
Frequently asked questions
What is MessageBird Chat?
MessageBird Chat is an app for Zendesk. It currently holds a 3.0-star rating from 4 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by MessageBird.
Who uses MessageBird Chat?
MessageBird Chat is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does MessageBird Chat rank on Zendesk?
MessageBird Chat currently sits at position #54 in the Messaging category on Zendesk. That places it in the top 28% of 192 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.