Convert PDFs, Scans + Images to Text is the #18 ranked knowledge and content management app on Zendesk, with a 5.0 average rating from 5 reviews, with a free plan available, as of Sep 13, 2026.
Convert PDFs, Scans + Images to Text is a Zendesk Marketplace app by Knots. With a rating of 5.0★ from 5 reviews, it currently ranks #18 in the Knowledge and Content Management category.
AppRanks data: Convert PDFs, Scans + Images to Text ranks #18 in Knowledge and Content Management on Zendesk Marketplace, placing it in the top 9% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Convert PDFs, Scans + Images to Text is a category-leading Zendesk app with a limited review volume. It is listed in the Knowledge and Content Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Knots — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
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About Convert PDFs, Scans + Images to Text
How Convert PDFs, Scans + Images to Text works
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The problem: Manual document processing
When critical information such as order numbers, invoice details or any other customer information is trapped in PDFs, scans, and images, support teams waste valuable time:
Downloading and opening attachments
Manually searching for key details
Copy-pasting or typing information into systems
Dealing with errors and delays from manual handling
... all while customers wait. This is not only inefficient, repetitive and error-prone – it also severely limits your scalability.
The solution: Automated text extraction
Convert PDFs, Scans + Images to Text solves this problem by using Optical Character Recognition to automatically extract text from image-based documents and turn it into actionable data. The app works silently in the background, turning images into machine-readable text before an agent even sees the ticket.
How it works
Processes PDFs, scanned documents, and images (PDF, JPG, JPEG, PNG, HEIC)
Handles both machine-generated and image-based documents
Even reads handwritten notes with impressive accuracy
Supports over 150 languages, including Arabic, Norwegian, and Japanese
Places extracted text directly into tickets, comments, tags, or custom fields
No complex configuration needed – once installed, OCR works automatically without any agent intervention. See for yourself with the 14-day free trial!
Turning images to text: Key Benefits
📈 Improved efficiency
Eliminate manual copy-paste and typing tasks
Process high volumes of documents effortlessly
Reduce errors and improve accuracy
⚡ Faster response times
Massively improve First Response Time with instant data extraction
Avoid customer back-and-forth for clarifying information
Enable immediate action on ticket content
🔍 Instant indexing & searchability
Every word and number extracted is indexed and searchable within Zendesk
Easily find order IDs, offer numbers, IBANs, invoice numbers, license plates
Turn unstructured documents into structured, actionable data
Real Impact
Teams extract order numbers from receipts, pull contract details from scanned agreements, digitize handwritten notes, and trigger automated responses based on document content.
Pro Tip: Combine with AI Autofill for complete automation!
OCR extracts text
AI Autofill populates fields
Workflows trigger automatically.
Preprocess everything
To take your document handling workflow further and pre-process even more data, also see these Knots apps:
Process CSV
Process DOCX
Process Excel
Ready to eliminate document busywork?
Your agents have better things to do than wrestle with PDFs. Let intelligent automation handle document processing while your team focuses on exceptional customer support.
Install now, start your 14-day free trial and reclaim your team's productivity.
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Category rankings
As of Sep 13, 2026- Knowledge and Content Management#18of 205Top 9%
- Workflows#31of 295Top 11%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Convert PDFs, Scans + Images to Text doesn't have curated competitor matchups yet. Other tracked knowledge and content management apps on Zendesk:
Frequently asked questions
What is Convert PDFs, Scans + Images to Text?
Convert PDFs, Scans + Images to Text is an app for Zendesk. It currently holds a 5.0-star rating from 5 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Knowledge and Content Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Knots.
Who uses Convert PDFs, Scans + Images to Text?
Convert PDFs, Scans + Images to Text is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Knowledge and Content Management category on Zendesk.
Where does Convert PDFs, Scans + Images to Text rank on Zendesk?
Convert PDFs, Scans + Images to Text currently sits at position #18 in the Knowledge and Content Management category on Zendesk. That places it in the top 9% of 205 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.