Macros Reporting and Management is the #22 ranked knowledge and content management app on Zendesk, with a 5.0 average rating from 4 reviews, with a free plan available, as of Sep 11, 2026.
Macros Reporting and Management is a Zendesk Marketplace app by Pythia. With a rating of 5.0★ from 4 reviews, it currently ranks #22 in the Knowledge and Content Management category.
AppRanks data: Macros Reporting and Management ranks #22 in Knowledge and Content Management on Zendesk Marketplace, placing it in the top 11% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Macros Reporting and Management is a category-leading Zendesk app with a limited review volume. It is listed in the Knowledge and Content Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Pythia — established developer track record
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
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About Macros Reporting and Management
How Macros Reporting and Management works
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Manage, audit, and improve your Zendesk macros
Macros Reporting and Management gives Zendesk admins and CX leaders one place to understand macro performance, organize large macro libraries, track changes, and safely recover from mistakes.
Turn reporting insights into action without relying on spreadsheets, one-by-one edits, or custom scripts.
Manage your macro library at scale
With Macros Management, you can:
Find and organize macros quickly across brands, groups, categories, status, usage, labels, and other attributes.
Bulk edit macros to update titles, access, status, and multiple macro actions in one controlled flow.
Bulk reorder macros across multiple pages, with filters applied, instead of rearranging macros one at a time.
Save the current table setup as custom views, or use predefined views to find unused, low-impact, outdated, or recently changed macros.
See exactly when each macro was last used.
Use custom labels to mark macros for review, cleanup, approval, or deprecation.
Activate, deactivate, label, delete, and update macros in bulk.
Export macros for audits, cleanup projects, backups, or large-scale reviews.
Keep deleted macros visible for review instead of losing their context immediately.
Track every change with macro history
See how each macro has changed over time with a clear, readable history.
Review when a macro was created, updated, reordered, deleted, restored, or rolled back.
See who made the change and whether it came from Zendesk or Macros Reporting and Management.
Compare changes to comments, tags, ticket fields, access rules, status, and other macro actions.
Add an optional reason when making changes through the app.
Keep a reliable audit trail for governance, troubleshooting, and internal reviews.
Recover deleted macros and roll back changes
Fix mistakes without losing visibility into what happened.
Restore a deleted macro as a new Zendesk macro, with validation and a preview before anything is created.
Navigate between the original deleted macro and its restored copies.
Roll back an existing macro to any earlier version while keeping the same Zendesk macro ID.
Preview the exact changes before rollback, including comments, tags, ticket fields, title, access, and active state.
Preserve the full history chain — rollback creates a new latest version instead of removing newer history.
Built-in safety checks prevent stale updates, duplicate submissions, invalid references, and unsafe retries.
Understand macro performance and adoption
Use detailed reporting to identify productivity gaps and improve how agents work with macros.
Discover usage trends and adoption patterns across teams and agents.
Spot cherry-picking and identify knowledge gaps through agent-level macro usage.
Find unused or underused macros and prioritize cleanup.
Identify high-impact macros that need attention based on One-Touch Rate and Satisfaction Rate.
Drill into individual macros to understand their performance in more detail.
Connect reporting data directly to management actions.
Macros Management, macro history, deleted-macro recovery, and rollback are available as part of the Pro plan.
Reporting capabilities are available on other paid plans; advanced management and versioning features require Pro.
Getting started
Start with a free 14-day trial.
No credit card required.
Cancel by uninstalling the app.
Get 50% off your first month.
Restrict access to specific Zendesk groups or roles (see how here).
Macros Reporting and Management uses pay-as-you-go billing.
Pricing details: https://pythia.cc/pricing/report
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Screenshots
Category rankings
As of Sep 12, 2026- Knowledge and Content Management#22of 205Top 11%
- Reporting and Analytics#32of 259Top 13%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Macros Reporting and Management ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- 1.macrosRank #1
- Rank #16
Competitors & alternatives
Macros Reporting and Management doesn't have curated competitor matchups yet. Other tracked knowledge and content management apps on Zendesk:
Frequently asked questions
What is Macros Reporting and Management?
Macros Reporting and Management is an app for Zendesk. It currently holds a 5.0-star rating from 4 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Knowledge and Content Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Pythia.
Who uses Macros Reporting and Management?
Macros Reporting and Management is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Knowledge and Content Management category on Zendesk.
Where does Macros Reporting and Management rank on Zendesk?
Macros Reporting and Management currently sits at position #22 in the Knowledge and Content Management category on Zendesk. That places it in the top 11% of 205 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.