Subiz – Live chat for WordPress

Benefits and Values of Subiz:

The cross multi-channel interactive platform – Subiz is where businesses can:

Focus on interaction and customer feedback from multiple channels on one platform

Building a portrait of specific potential customers

Improving the quality of customer service: Always ready to support customers anytime, anywhere; speed up the response and get the history of conversations with customers.

Optimizing marketing capabilities: Automatically exploit all customer information, potential customer segments and Email marketing automatically according to behavior and to the right target customers.

Enhance customer conversion rate: Capture website visitors’ demand, actively reach customers on multiple channels, pursue customers appropriately and increase sales opportunities.

Manage customers like 1 modern CRM: Integrate customer interaction history and resolve customer support issues accurately with tags, tickets and deals

Evaluation of business activities: Statistics of customer interaction and common customer issues, building customer specific portraits, evaluating the effectiveness of marketing campaigns through Subiz data available.

Key features of Subiz:

Cross multi – channels communication

Subiz Mobile App: you can interact and support customers at any time, any where

Monitor visitors from Dashboard and understand who they are, what they are looking for

Proactively approach to every single visitors in real-time

Capture leads: not only the basic information about Name, Phone Number, Email, .., but you also exploit essential information to help you deeply understand your customers.

Automation: allows you to identify and automatically send message to each kind of customer.

Rule: distribute all conversations to specialized Agent to support professionally

Segment: automatically segment potential customers according to business’s needs

Message template: provides shortcut answer for fast and professional support

Tags: Assign tag to conversation for easy classification

Ticket: enhance your support quality

Deals: build sales process and close deal effectively

Statistics and analysis: full statistics interact with customers over time, agents, ticket, tags…

Subiz offers a professional customer interaction channels where marketers, sales and customer service reps are able to proactively engage with visitors, provide live support, places a huge impact on their buying decision and boost sales.

Don’t forget to follow and love Subiz:

Support Center

Document

Blog

Facebook

Twitter