Intercom is the #13 ranked chat app on WordPress, with a 3.4 average rating from 11 reviews, as of Aug 31, 2026.
Intercom is a WordPress Plugin Directory app by Intercom. With a rating of 3.4★ from 11 reviews, it currently ranks #13 in the Chat category.
AppRanks data: Intercom ranks #13 in Chat on WordPress Plugin Directory, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Intercom is a mixed-rating WordPress app with a limited review volume. It is listed in the Chat category on WordPress Plugin Directory, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 11 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- No standout positives based on current data signals.
Cons
- −Average rating below 4.0 (3.4★) — read recent low-star reviews before committing
- −Limited review base (11) — ratings can shift significantly with new feedback
Looking to switch from Intercom?
See Intercom's alternatives ranked by audit score, rating, and review velocity.
How Intercom works
Intercom is a next-generation customer communications platform that combines powerful live chat, proactive messaging, and advanced AI solutions — like our Fin AI chatbot — to help businesses instantly connect with customers.
By installing the Intercom WordPress plugin, you can seamlessly add the Messenger to your site, track both logged-in users and visitors, and engage them right away. With Intercom’s industry-leading AI at your fingertips, you’ll deliver fast, personalized support and drive growth more effectively than ever before.
Category rankings
As of Sep 4, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Intercom ranks for 3 keywords across WordPress Plugin Directory. Here are the top 3:
- Rank #125
- 2.chatbotRank #177
- Rank #266
Competitors & alternatives
Intercom doesn't have curated competitor matchups yet. Other tracked chat apps on WordPress:
Where Intercom stands in the Chat category
Intercom ranks #13 of 533 apps in the Chat category, placing it in the top 3% of the listing.
Frequently asked questions
What is Intercom?
Intercom is an app for WordPress. It currently holds a 3.4-star rating from 11 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Intercom.
Who uses Intercom?
Currently around 6,000 active stores have installed Intercom. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on WordPress.
Where does Intercom rank on WordPress?
Intercom currently sits at position #13 in the Chat category on WordPress. That places it in the top 2% of 533 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.