Hitsteps Web Analytics is the #32 ranked chat app on WordPress, with a 3.9 average rating from 7 reviews, as of Aug 31, 2026.
Hitsteps Web Analytics is a WordPress Plugin Directory app by Hitsteps. With a rating of 3.9★ from 7 reviews, it currently ranks #32 in the Chat category.
AppRanks data: Hitsteps Web Analytics ranks #32 in Chat on WordPress Plugin Directory, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Hitsteps Web Analytics is a mixed-rating WordPress app with a limited review volume. It is listed in the Chat category on WordPress Plugin Directory, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by Hitsteps — established developer track record
Cons
- −Average rating below 4.0 (3.9★) — read recent low-star reviews before committing
- −Limited review base (7) — ratings can shift significantly with new feedback
Looking to switch from Hitsteps Web Analytics?
See Hitsteps Web Analytics's alternatives ranked by audit score, rating, and review velocity.
How Hitsteps Web Analytics works
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Hitsteps is a real-time visitor tracking plugin for WordPress. Watch live visitors, follow page-by-page journeys, and connect behavior to referrers, campaigns, devices, approximate locations, and returning visitor profiles.
Add visitor tracking without editing your theme. Connect an account in the plugin settings, save the API key, then verify real-time tracking as soon as the first live visit arrives.
See more than aggregate pageview totals by following the journeys behind them.
Use Hitsteps to answer practical questions:
Who is visiting my WordPress site right now, and which page are they viewing?
Which referrers, traffic sources, campaigns, and landing pages bring engaged visitors?
What did a visitor view before placing an order, submitting a form, or starting live chat?
Which links, buttons, menus, products, and page sections receive clicks in heatmaps?
Did traffic stop after a deployment, cache change, or outage?
Real-Time Visitor Tracking for WordPress Hitsteps adds the tracking code after you connect an account and API key. The live dashboard shows active and recent visitors without a next-day wait.
Live Visitors and Page-by-Page Journeys Follow activity page by page. See current and entry pages, session duration, browser, device, country, region, and available approximate IP-based city context.
Visitor Profiles and Returning Visitors Visitor profiles connect repeat browser visits and journey history. Optional aliasing can associate a known identifier supplied after login, form submission, chat, or purchase. Anonymous visits do not reveal a person’s identity automatically.
Referrer Analytics and Traffic Sources Connect journeys to available referrers, search engines, campaigns, landing pages, and entry sources. Browsers, privacy controls, apps, and copied links can omit referral data.
WordPress Heatmaps and Page Analysis Click heatmaps and Page Analysis show which links, buttons, menus, products, and page sections receive attention, helping explain where journeys stall.
WooCommerce and Form Visitor Context Hitsteps can add recent visitor journeys to WooCommerce admin order emails and supported form notifications. Integrations include Contact Form 7, Gravity Forms, Ninja Forms, and Jetpack Contact Form.
More Hitsteps Features
Live chat and support-button options.
Bot detection and referral-spam filtering.
Invisible tracking with no public counter badge.
Real-visitor page-speed reporting.
Uptime monitoring and alert channels, depending on plan and configuration.
WordPress dashboard summaries, visitor maps, recent graphs, Online Visual live visitor paths, and pageview widgets.
Optional registered-user aliasing across devices when your site has the required permission or consent.
Learn more on the Hitsteps features page.
External Service and Privacy This plugin connects WordPress to the hosted Hitsteps analytics service. An account and API key are required. It sends analytics data such as page URLs and titles, referrers, browser and device information, IP-derived approximate location, and interactions. Optional aliasing, WooCommerce, or form integrations can also send identity or journey context.
Site owners are responsible for providing any notice and obtaining any consent required for their use of analytics, cookies, identity features, chat, and related integrations. Review the Hitsteps Terms of Service and Hitsteps Privacy Policy before enabling the service.
Security Policy Reporting Security Bugs Please report security issues in the Hitsteps plugin through the Patchstack Vulnerability Disclosure Program. Patchstack can assist with verification, CVE assignment, and developer notification.
Category rankings
As of Sep 5, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Hitsteps Web Analytics ranks for 8 keywords across WordPress Plugin Directory. Here are the top 3:
- 1.chat botRank #98
- Rank #130
- Rank #320
Competitors & alternatives
Hitsteps Web Analytics doesn't have curated competitor matchups yet. Other tracked chat apps on WordPress:
Where Hitsteps Web Analytics stands in the Chat category
Hitsteps Web Analytics ranks #32 of 533 apps in the Chat category, placing it in the top 7% of the listing.
Frequently asked questions
What is Hitsteps Web Analytics?
Hitsteps Web Analytics is an app for WordPress. It currently holds a 3.9-star rating from 7 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Hitsteps.
Who uses Hitsteps Web Analytics?
Currently around 800 active stores have installed Hitsteps Web Analytics. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on WordPress.
Where does Hitsteps Web Analytics rank on WordPress?
Hitsteps Web Analytics currently sits at position #32 in the Chat category on WordPress. That places it in the top 6% of 533 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.