- Category rank
- #273 in Marketing
- Price from
- $179 / user / month (USD)
- Listing audit
- 59/100
Hootsuite Social Customer Care is a Salesforce AppExchange app by Hootsuite. With a rating of 5.0★ from 1 reviews, it currently ranks #273 in the Marketing category.
Hootsuite Social Customer Care is the #273 ranked Marketing app on Salesforce, with a 5.0 average rating from 1 review, as of Nov 14, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 14, 2026
Hootsuite Social Customer Care ranks #273 of 980 in Marketing on Salesforce. It holds a 5.0★ average from 1 review on Salesforce.
Pros
- No standout positives in the measured data.
Cons
- −Only 1 review — the average can still move with a few new ratings
About Hootsuite Social Customer Care
How Hootsuite Social Customer Care works
All your messages, all in one place. Hootsuite Social Customer Care connects your social engagements with Salesforce to power social media customer service, social selling, and social commerce — reducing workload and boosting customer satisfaction.
Streamlined workflows and case routing Respond to customer inquiries across social channels directly in Salesforce. Manage social media customer service cases without leaving the platform, improving collaboration between social and customer care teams.
A 360° view of customer insights Enrich CRM profiles with social data to understand customers better — from purchase intent to sentiment — supporting both social selling and social commerce. With embedded conversational AI, agents focus on high-value interactions while the bot delivers accurate, contextual responses.
Scale your operation effectively Leverage customer service automation tools like Saved Replies, Assign Ownership, and Agent Collision Avoidance. Combined with conversational AI, teams respond faster and cut manual effort.
Ensure robust data security and compliance to build trust and reliability
Key features
- Delight customers with more context. Boost satisfaction with customer interaction history across social channels, plus preferences, sentiment, and more in Salesforce — making social media customer service more effective.
