Hootsuite Social Customer Care is the #327 ranked marketing app on Salesforce, with a 5.0 average rating from 1 reviews, with a free plan available, as of July 13, 2026.
Hootsuite Social Customer Care is a Salesforce AppExchange app by Hootsuite. With a rating of 5.0★ from 1 reviews, it currently ranks #327 in the Marketing category.
AppRanks data: Hootsuite Social Customer Care ranks #327 in Marketing on Salesforce AppExchange, placing it in the top 36% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Hootsuite Social Customer Care is a category-leading Salesforce app with a limited review volume. It is listed in the Marketing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Hootsuite — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
Looking to switch from Hootsuite Social Customer Care?
See Hootsuite Social Customer Care's alternatives ranked by audit score, rating, and review velocity.
About Hootsuite Social Customer Care
How Hootsuite Social Customer Care works
All your messages, all in one place. Hootsuite Social Customer Care connects your social engagements with Salesforce to power social media customer service, social selling, and social commerce — reducing workload and boosting customer satisfaction.
Streamlined workflows and case routing Respond to customer inquiries across social channels directly in Salesforce. Manage social media customer service cases without leaving the platform, improving collaboration between social and customer care teams.
A 360° view of customer insights Enrich CRM profiles with social data to understand customers better — from purchase intent to sentiment — supporting both social selling and social commerce. With embedded conversational AI, agents focus on high-value interactions while the bot delivers accurate, contextual responses.
Scale your operation effectively Leverage customer service automation tools like Saved Replies, Assign Ownership, and Agent Collision Avoidance. Combined with conversational AI, teams respond faster and cut manual effort.
Ensure robust data security and compliance to build trust and reliability
Key features
- Delight customers with more context. Boost satisfaction with customer interaction history across social channels, plus preferences, sentiment, and more in Salesforce — making social media customer service more effective.
- Simplify with streamlined workflows. Agents can directly reply to social inquiries in Salesforce, improving workflows and collaboration between social and customer care teams for stronger social customer care.
- Save time with advanced automation. Lighten workload and respond faster with automated case routing, the top-rated AI chatbot, and tools powered by customer service automation and conversational AI.
- Streamline messaging, posting, and performance tracking. Save 3,000 hours a year with Hootsuite Enterprise — the no. 1 social media management tool for businesses excelling in social selling and social commerce.
- Easily share data between teams. Automatically share queries from social to customer support, so teams can instantly view key social data and interaction histories without leaving Salesforce.
- Create Salesforce cases in Hootsuite. Create cases manually or automatically and hand them off to agents with a few clicks for faster social customer care and better workflow efficiency.
- A 360° view of customer insights. Enrich CRM profiles with social data like interaction history to help teams understand customers better and drive more social selling and social commerce opportunities.
- Give teams valuable insights and productivity gains. Equip customer-facing teams with fast, accurate responses powered by customer service automation and conversational AI, while improving onboarding and productivity.
- Manage customer engagements in one place. View inquiries across multiple social channels and respond with automation features in a single social media customer service tool while strengthening data and security compliance.
Category rankings
As of Jul 13, 2026- Marketing#327of 932Top 36%
- Customer Service#364of 1,110Top 33%
- Productivity#727of 1,629Top 45%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Hootsuite Social Customer Care ranks for 11 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #2
- Rank #3
Competitors & alternatives
Hootsuite Social Customer Care doesn't have curated competitor matchups yet. Other tracked marketing apps on Salesforce:
Frequently asked questions
What is Hootsuite Social Customer Care?
Hootsuite Social Customer Care is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2024. It is listed under the Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Hootsuite.
Is Hootsuite Social Customer Care free?
Hootsuite Social Customer Care does not offer a permanent free plan on Salesforce. Pricing starts at 179, and the listed tiers are Default. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Hootsuite Social Customer Care?
Hootsuite Social Customer Care is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Marketing category on Salesforce.
Where does Hootsuite Social Customer Care rank on Salesforce?
Hootsuite Social Customer Care currently sits at position #327 in the Marketing category on Salesforce. That places it in the top 35% of 932 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Hootsuite Social Customer Care integrate with?
Hootsuite Social Customer Care lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.